DUO WINDOWS LOGON ISSUE

[dianawinskymartin]

I'm using the Duo trial for 30 days. I am testing the MFA for Windows logon. I manually created a user and then downloaded the installer for Windows logon. However, after installing that and restarting my laptop, I cannot open it. There's no prompt for admin and entering a password, just a screen. I tested it twice and also reset my laptop, but I still got the same result. What could be the issue?

[dianawinskymartin]

I cannot still the duo windows logon feature due to this error

[DuoKristina]

If you press the ALT+Tab keys at this screen does it bring you to a Duo prompt?

[dianawinskymartin]

No

[DuoKristina]

Ah, OK.  I suggest you contact Duo Support for additional troubleshooting if you have not already.

The community is just that; not's not the same as opening a support case.