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Seeing this in user logs - No secure factors registered

billcon
Beginner
Beginner

Hello - 

 

We have started to see a tag on several successful Duo user authentication events where it says "No secure factors registered".  This is in bold, red text.  I am not finding any information about this error / warning.  Does anyone know what this means and if it is something to be concerned about?

 

 

3 Replies 3

DuoKristina
Cisco Employee
Cisco Employee

Hi @billcon . That message means that the user who authenticated does not have any of what we consider a "secure factor"  enrolled in Duo for authentication, like a WebAuthn security key or platform factor like Touch ID on a Mac, or a phone with Duo Mobile activated to respond to a verified Duo Push request.

It serves as a warning to you that if you were to enable risk-based factor selection in Duo those users who don't have a secure factor might find themselves unable to log in if they get put into a step-up authentication scenario.

Duo, not DUO.