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Seeing this in user logs - No secure factors registered

billcon
Beginner
Beginner

Hello - 

 

We have started to see a tag on several successful Duo user authentication events where it says "No secure factors registered".  This is in bold, red text.  I am not finding any information about this error / warning.  Does anyone know what this means and if it is something to be concerned about?

 

 

3 Replies 3

DuoKristina
Cisco Employee
Cisco Employee

Hi @billcon . That message means that the user who authenticated does not have any of what we consider a "secure factor"  enrolled in Duo for authentication, like a WebAuthn security key or platform factor like Touch ID on a Mac, or a phone with Duo Mobile activated to respond to a verified Duo Push request.

It serves as a warning to you that if you were to enable risk-based factor selection in Duo those users who don't have a secure factor might find themselves unable to log in if they get put into a step-up authentication scenario.

Duo, not DUO.

Can we get a report with all users with no secure factors registered? That would allow us to address the situation.

Not at this time, no. You can create exports listing the registered secure factors and the users attached to them but not users who don't have a secure factor. 

Please contact your Duo account exec or Duo Care customer team to create a feature request for such reporting capability. If you don't have a Duo direct contact you can also reach out to Duo Support to submit the feature request.

Duo, not DUO.
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