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Beginner

AIR-AP3802I-A-K9 unable to Join Controller

Hi I have a AIR-AP3802I-A-K9 that's unable to join the WLC. 

The WLC Time and Country (PH) is properly set. The other 8 of 9 AIR-AP3802I-A-K9 are able to join the controller

 

Below is the captured logs from AIR-AP3802I-A-K9 that is having issue joining the controller.

 

[*10/02/2019 00:54:38.3994] Stopped Radio 1
[*10/02/2019 00:54:38.4111] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:38.9398] Stopped Radio 0
[*10/02/2019 00:54:38.9514] DOT11_DRV[0]: set_channel Channel set to 6
[*10/02/2019 00:54:39.5366] DOT11_DRV[0]: set_channel Channel set to 1
[*10/02/2019 00:54:39.8144] DOT11_DRV[0]: set_channel Channel set to 1
[*10/02/2019 00:54:39.8235] DOT11_DRV[0]: set_channel Channel set to 1
[*10/02/2019 00:54:40.2424] DOT11_DRV[0]: set_channel Channel set to 1
[*10/02/2019 00:54:40.5676] DOT11_DRV[0]: set_channel Channel set to 1
[*10/02/2019 00:54:40.8539] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:41.1349] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:41.4197] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:41.4287] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:41.8219] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:42.1216] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:42.4202] DOT11_DRV[1]: set_channel Channel set to 149
[*10/02/2019 00:54:44.3798] ethernet_port wired0, ip X.X.94.19, netmask 255.255.255.192, gw X.X.94.1, mtu 1500, bcast X.X.94.63, dns1 0.0.0.0, domain iis.amadeus.net, vid 0, static_ip_failover false, dhcp_vlan_failover false
[*10/02/2019 00:54:46.4628] waiting for POE negotiation to complete
[*10/02/2019 00:54:46.4628]
[*10/02/2019 00:54:51.4633] waiting for POE negotiation to complete
[*10/02/2019 00:54:51.4633]
[*10/02/2019 00:54:53.4261] SYS-COND: AP is in fair condition
[*10/02/2019 00:54:53.4816] AP IPv4 Address updated from 0.0.0.0 to X.X.94.19
[*10/02/2019 00:54:53.4879] dtls_init: Use MIC device cert
[*10/02/2019 00:54:53.4883] dtls_init: Use MIC device cert private key
[*10/02/2019 00:54:53.4884]
[*10/02/2019 00:54:53.4884] CAPWAP State: Init
[*10/02/2019 00:54:53.4888]
[*10/02/2019 00:54:53.4888] Config not found, PNP is required, Starting PNP
[*10/02/2019 00:54:53.4888]
[*10/02/2019 00:55:12.7918] PNP: PNPServer not reachable, Start CAPWAP Discovery
[*10/02/2019 00:55:12.7920]
[*10/02/2019 00:55:12.7920] CAPWAP State: Discovery
[*10/02/2019 00:55:12.7926] Got WLC address X.X.94.69 from DHCP.
[*10/02/2019 00:55:12.7944] Discovery Request sent to X.X.94.69, discovery type DHCP(2)
[*10/02/2019 00:55:12.7954] Discovery Response from X.X.94.69
[*10/02/2019 00:55:12.7957] Discovery Request sent to 255.255.X.X, discovery type UNKNOWN(0)
[*10/02/2019 00:55:12.7957]
[*10/02/2019 00:55:12.7957] CAPWAP State: Discovery
[*10/02/2019 17:49:31.0000]
[*10/02/2019 17:49:31.0000] CAPWAP State: DTLS Setup
[*10/02/2019 17:49:31.0341] dtls_load_ca_certs: LSC Root Certificate not present
[*10/02/2019 17:49:31.0341]
[*10/02/2019 17:49:31.1347]
[*10/02/2019 17:49:31.1347] CAPWAP State: Join
[*10/02/2019 17:49:31.1360] Sending Join request to X.X.94.69 through port 5272
[*10/02/2019 17:49:31.1385] Join Response from X.X.94.69
[*10/02/2019 17:49:31.2133] HW CAPWAP tunnel is ADDED
[*10/02/2019 17:49:31.2326]
[*10/02/2019 17:49:31.2326] CAPWAP State: Image Data
[*10/02/2019 17:49:31.2632] do NO_UPGRADE, part2 is active part
[*10/02/2019 17:49:31.2688]
[*10/02/2019 17:49:31.2688] CAPWAP State: Configure
[*10/02/2019 17:49:31.2727] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD
[*10/02/2019 17:49:55.7973] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Configure(8).
[*10/02/2019 17:50:02.5489] Re-Tx Count=11, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:50:02.5489]
[*10/02/2019 17:50:05.3997] Re-Tx Count=12, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:50:05.3997]
[*10/02/2019 17:50:08.2505] Re-Tx Count=13, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:50:08.2505]
[*10/02/2019 17:50:11.1013] Re-Tx Count=14, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:50:11.1014]
[*10/02/2019 17:50:13.9521] Re-Tx Count=15, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:50:13.9522]
[*10/02/2019 17:50:16.8097] Re-Tx Count=16, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:50:16.8098]
[*10/02/2019 17:50:16.8098] Max retransmission count exceeded, going back to DISCOVER mode.
[*10/02/2019 17:50:16.8098] GOING BACK TO DISCOVER MODE
[*10/02/2019 17:50:16.8103]
[*10/02/2019 17:50:16.8103] CAPWAP State: DTLS Teardown
[*10/02/2019 17:50:22.5057]
[*10/02/2019 17:50:22.5057] CAPWAP State: Discovery
[*10/02/2019 17:50:22.5060] Got WLC address X.X.94.69 from DHCP.
[*10/02/2019 17:50:22.5074] Discovery Request sent to X.X.94.69, discovery type DHCP(2)
[*10/02/2019 17:50:22.5083] Discovery Request sent to 255.255.X.X, discovery type UNKNOWN(0)
[*10/02/2019 17:50:22.5084] Discovery Response from X.X.94.69
[*10/02/2019 17:50:32.0001]
[*10/02/2019 17:50:32.0001] CAPWAP State: DTLS Setup
[*10/02/2019 17:50:32.0314] dtls_load_ca_certs: LSC Root Certificate not present
[*10/02/2019 17:50:32.0314]
[*10/02/2019 17:50:32.0347]
[*10/02/2019 17:50:32.0347] CAPWAP State: Join
[*10/02/2019 17:50:32.0358] Sending Join request to X.X.94.69 through port 5272
[*10/02/2019 17:50:32.0382] Join Response from X.X.94.69
[*10/02/2019 17:50:32.1129] HW CAPWAP tunnel is ADDED
[*10/02/2019 17:50:32.1265]
[*10/02/2019 17:50:32.1265] CAPWAP State: Image Data
[*10/02/2019 17:50:32.1571] do NO_UPGRADE, part2 is active part
[*10/02/2019 17:50:32.1604]
[*10/02/2019 17:50:32.1604] CAPWAP State: Configure
[*10/02/2019 17:50:32.1656] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD
[*10/02/2019 17:50:43.7058] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Configure(8).
[*10/02/2019 17:51:03.3751] Re-Tx Count=11, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:51:03.3751]
[*10/02/2019 17:51:06.2259] Re-Tx Count=12, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:51:06.2259]
[*10/02/2019 17:51:09.0767] Re-Tx Count=13, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:51:09.0767]
[*10/02/2019 17:51:11.9276] Re-Tx Count=14, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:51:11.9276]
[*10/02/2019 17:51:14.7783] Re-Tx Count=15, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:51:14.7784]
[*10/02/2019 17:51:17.6358] Re-Tx Count=16, Max Re-Tx Value=5, NumofPendingMsgs=1
[*10/02/2019 17:51:17.6358]
[*10/02/2019 17:51:17.6359] Max retransmission count exceeded, going back to DISCOVER mode.
[*10/02/2019 17:51:17.6359] GOING BACK TO DISCOVER MODE
[*10/02/2019 17:51:17.6364]
[*10/02/2019 17:51:17.6364] CAPWAP State: DTLS Teardown
[*10/02/2019 17:51:23.3318]
[*10/02/2019 17:51:23.3318] CAPWAP State: Discovery
[*10/02/2019 17:51:23.3345] Got WLC address X.X.94.69 from DHCP.
[*10/02/2019 17:51:23.3368] Discovery Request sent to X.X.94.69, discovery type DHCP(2)
[*10/02/2019 17:51:23.3377] Discovery Request sent to 255.255.X.X, discovery type UNKNOWN(0)
[*10/02/2019 17:51:23.3377] Discovery Response from X.X.94.69

[*10/02/2019 17:51:35.0000]
[*10/02/2019 17:51:35.0001] CAPWAP State: DTLS Setup
o[*10/02/2019 17:51:35.0341] dtls_load_ca_certs: LSC Root Certificate not present
[*10/02/2019 17:51:35.0341]
[*10/02/2019 17:51:35.0367]
[*10/02/2019 17:51:35.0367] CAPWAP State: Join
[*10/02/2019 17:51:35.0387] Sending Join request to X.X.94.69 through port 5272
[*10/02/2019 17:51:35.0411] Join Response from X.X.94.69
[*10/02/2019 17:51:35.1193] HW CAPWAP tunnel is ADDED
[*10/02/2019 17:51:35.1329]
[*10/02/2019 17:51:35.1329] CAPWAP State: Image Data
[*10/02/2019 17:51:35.1635] do NO_UPGRADE, part2 is active part
[*10/02/2019 17:51:35.1669]
[*10/02/2019 17:51:35.1669] CAPWAP State: Configure
[*10/02/2019 17:51:35.1697] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD

6 REPLIES 6
Hall of Fame Community Legend

Re: AIR-AP3802I-A-K9 unable to Join Controller

Post the complete output to the following commands:
1. WLC: sh sysinfo;
2. WLC: sh time;
3. AP: sh version; 
4. AP: sh ip interface brief; and

5.  AP:  sh capwap ap client rcb

Beginner

Re: AIR-AP3802I-A-K9 unable to Join Controller

Hi Leo, please see below capture.  Thanks

 

 

show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.3.143.0
RTOS Version..................................... 8.3.143.0
Bootloader Version............................... 8.3.15.177
Emergency Image Version.......................... 8.3.143.0

OUI File Update Time............................. Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... MNLWCO01
System Location.................................. MNL_19thfloor
System Contact................................... DTS_CIM_NET
System ObjectID.................................. 1.3.6.1.4.1.9.1.2170
Redundancy Mode.................................. Disabled
IP Address....................................... 172.29.94.69
IPv6 Address..................................... ::
System Up Time................................... 2 days 2 hrs 43 mins 19 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5

--More-- or (q)uit
System Stats Normal Interval..................... 180

Configured Country............................... PH - Philippines
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... 10 to 38 C
Internal Temperature............................. +16 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 5
Number of Active Clients......................... 4

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ D4:78:9B:C1:62:27
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 1500
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... Smart-licensing

 

(Cisco Controller) >show time

Time............................................. Fri Oct 4 11:43:24 2019

Timezone delta................................... 0:0
Timezone location................................

NTP Servers
NTP Polling Interval......................... 600

Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ----------------------------------------------------------------------------------------------

 

AP10B3.D5B6.086C#sh version
Restricted Rights Legend

Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c) of the Commercial
Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

This product contains some software licensed under the
"GNU General Public License, version 2" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

This product contains some software licensed under the
"GNU Library General Public License, version 2" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Library
General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html

This product contains some software licensed under the
"GNU Lesser General Public License, version 2.1" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Lesser
General Public License, version 2.1", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

etah_CCO/label/barbados]3), [wnbu-bld-lnx8:/san/BUILD/workspace/83MR4_Repost_Che--More--
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Mon Jun 4 23:25:52 PDT 2018

ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 2013.01-gf899470 (Aug 16 2018 - 15:50:45)

AP10B3.D5B6.086C uptime is 0 days, 0 hours, 8 minutes
Last reload time : Wed Oct 2 00:53:37 UTC 2019
Last reload reason : unknown

cisco AIR-AP3802I-A-K9 ARMv7 Processor rev 1 (v7l) with 1030640/715720K bytes of memory.
Processor board ID FGL2336L2YQ
AP Running Image : 8.3.143.0
Primary Boot Image : 8.3.143.0
Backup Boot Image : 8.5.140.0
1 Multigigabit Ethernet interfaces
1 Gigabit Ethernet interfaces
2 802.11 Radios
Radio Driver version : 9.0.5.5-W8964
Radio FW version : 9.1.8.1
NSS FW version :

Base ethernet MAC Address : 10:B3:D5:B6:08:6C
Part Number : 0-000000-00
PCA Assembly Number : 800-105809-01
PCA Revision Number : B0
PCB Serial Number : FOC23332RLE
Top Assembly Part Number : 800-105809-01
Top Assembly Serial Number : FGL2336L2YQ
Top Revision Number : C0
Product/Model Number : AIR-AP3802I-A-K9

 

AP10B3.D5B6.086C#sh ip interface brief
Interface IP-Address Method Status Protocol Speed
wired0 172.29.94.19 DHCP up up 1000
wired1 unassigned unset down down n/a
wifi0 unassigned unset administatively down down n/a
wifi1 unassigned unset administatively down down n/a
srcr6 unassigned unset up up n/a

 

AP10B3.D5B6.086C#show capwap client rcb
AdminState : ADMIN_ENABLED
OperationState : DISCOVERY
Name : AP10B3.D5B6.086C
SwVer : 8.3.143.0
HwVer : 1.0.0.0
MwarApMgrIp : 172.29.94.69
MwarName : MNLWCO01
MwarHwVer : 0.0.0.0
Location : default location
ApMode : Local
ApSubMode : Not Configured
CAPWAP Path MTU : 1485
CAPWAP UDP-Lite : Enabled
IP Prefer-mode : IPv4
AP Link DTLS Encryption : OFF
AP Tcp MSS Adjust : Disabled
LinkAuditing : disabled

Hall of Fame Community Legend

Re: AIR-AP3802I-A-K9 unable to Join Controller

NTP is not configured on the WLC.
If the time and date is incorrect, the AP will never join the controller.
Beginner

Re: AIR-AP3802I-A-K9 unable to Join Controller

They don't have a NTP serve, the Time & Date, & Timezone was configured manually. 
Other access point are able to join the controller without any problem.

It is likely a hardware problem? As I see on the logs of the Access Point it failed to Start Radio0 after the:

 

[*10/02/2019 17:50:32.1604] CAPWAP State: Configure
[*10/02/2019 17:50:32.1656] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD
[*10/02/2019 17:50:43.7058] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Configure(8).
[*10/02/2019 17:51:03.3751] Re-Tx Count=11, Max Re-Tx Value=5, NumofPendingMsgs=1

Hall of Fame Community Legend

Re: AIR-AP3802I-A-K9 unable to Join Controller


@resantero wrote:

As I see on the logs of the Access Point it failed to Start Radio0


That is not important.

Beginner

Re: AIR-AP3802I-A-K9 unable to Join Controller

Thanks for the support, the TAC was able to determine that the Radio equip on the device is for another Regulatory Domain (-F).

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