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AIR-AP3802I-E-K9 Mobility Express Issues

noobienat0r
Level 1
Level 1

‎08-12-2019 02:28 AM - edited ‎07-05-2021 10:50 AM

Hello,

 

i bought 6 new "AIR-AP3802I-E-K9" APs and trying to setup a mobility express solution.

My first Access Point is already up and running as a primary controller.

Its not possible for me to join a second AP to this mobility express solution. All acess points are connected to the same switch, there is only one default VLAN 1. Switchports are configured as trunk ports. They all running the same software version : 8.8.120.0

All have: AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE

There is a DNS record which points to IP DNS query for CISCO-CAPWAP-CONTROLLER which is getting resolved by the secondary access point. Both Access Points can ping/reach each other.

 

Here is a log on a secondary access point:

 


[*03/28/2019 04:37:45.4390] Starting Discovery.
[*03/28/2019 04:37:55.4412] No uplink IPv6 address
[*03/28/2019 04:37:55.4414] IP DNS 10.150.0.10, 0.0.0.0; Domain xxx.local
[*03/28/2019 04:37:55.4415] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 04:37:55.4417] [CAPWAP] control firewall rule state 2new 0 old 0
[*03/28/2019 04:37:55.4417] [CAPWAP] data firewall rule state 2new 1 old 1
[*03/28/2019 04:37:55.4422] Did not get log server settings from DHCP.
[*03/28/2019 04:37:55.4423] IP DNS query for CISCO-CAPWAP-CONTROLLER.xxx.local
[*03/28/2019 04:37:55.4445] DNS resolved CISCO-CAPWAP-CONTROLLER.xxx.local
[*03/28/2019 04:37:55.4446] DNS discover IP addr: 10.150.0.253
[*03/28/2019 04:37:55.4446] Ignoring discovery to controller 0
[*03/28/2019 04:37:55.4446] Ignoring discovery to controller 1
[*03/28/2019 04:37:55.4446] Ignoring discovery to controller 2
[*03/28/2019 04:37:55.4471] send_ipc_msg: Slot id :3 invalid, range check 3
[*03/28/2019 04:37:55.4471]
[*03/28/2019 04:37:55.4471] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 04:37:55.4480] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 04:37:55.4480] encodeLen = 243.
[*03/28/2019 04:37:55.4481] Discovery Request sent to 10.150.0.253, discovery type DNS(3)
[*03/28/2019 04:37:55.4519] send_ipc_msg: Slot id :3 invalid, range check 3
[*03/28/2019 04:37:55.4519]
[*03/28/2019 04:37:55.4520] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 04:37:55.4527] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 04:37:55.4527] encodeLen = 243.
[*03/28/2019 04:37:55.4528] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/28/2019 04:37:55.4528] Received Capwap watchdog update msg.
[*03/28/2019 04:38:00.1450] Received Capwap watchdog update msg.
[*03/28/2019 04:38:04.8964] Received CAPWAP_DISCOVERY_INTERVAL_EXPIRY Capwap Timer Msg.
[*03/28/2019 04:38:04.8964] Event = CAPWAP_DISCOVERY_INTERVAL_EXPIRY(33) State = Discovery(2).
[*03/28/2019 04:38:04.8964] Could not discover any WLC.

 

Please help

Labels:
0 Helpful
4 Replies 4

Flavio Miranda
VIP
VIP

‎08-12-2019 10:41 AM

Hi

 As per logs, the WLC does not responded to the client capwap request. Can you ping the Access Point from the WLC CLI?  This can be a connectivity problem. 

 

-If I helped you somehow, please, rate it as useful.-

0 Helpful

noobienat0r
Level 1
Level 1
In response to Flavio Miranda

‎08-12-2019 12:41 PM - edited ‎08-12-2019 12:43 PM

yes,

 

 i can ping in both directions. from controller to ap and from ap to controller.

 

i downgraded both access points to 8.5.135.0 and removed the dns capwap record for autodiscovery.

i also tried to enter the controller with "capwap ap primary base"

 

here a log:

 

[*03/28/2019 12:34:23.6087] Could Not resolve CISCO-CAPWAP-CONTROLLER.domain.local
[*03/28/2019 12:34:23.6087]
[*03/28/2019 12:34:23.6087] Send Discovery requests to dcb capwapCfg.mwarIpAddr[0]=10.150.0.253
[*03/28/2019 12:34:23.6094] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:23.6094]
[*03/28/2019 12:34:23.6094] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:23.6098] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:23.6098] encodeLen = 194.
[*03/28/2019 12:34:23.6099] Discovery Request sent to 10.150.0.253, discovery type STATIC_CONFIG(1)
[*03/28/2019 12:34:23.6099]
[*03/28/2019 12:34:23.6099] SENDING DISCOVERY REQUEST: WLC name CONTROLLER, addr 10.150.0.253
[*03/28/2019 12:34:23.6099]
[*03/28/2019 12:34:23.6099] Ignoring discovery to controller 1
[*03/28/2019 12:34:23.6099] Ignoring discovery to controller 2
[*03/28/2019 12:34:23.6104] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:23.6104]
[*03/28/2019 12:34:23.6105] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:23.6108] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:23.6109] encodeLen = 194.
[*03/28/2019 12:34:23.6109] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/28/2019 12:34:33.0655] Received CAPWAP_DISCOVERY_INTERVAL_EXPIRY Capwap Timer Msg.
[*03/28/2019 12:34:33.0655] Event = CAPWAP_DISCOVERY_INTERVAL_EXPIRY(31) State = Discovery(2).
[*03/28/2019 12:34:33.0655] Could not discover any WLC.
[*03/28/2019 12:34:33.0657] No uplink IPv6 address
[*03/28/2019 12:34:33.0658] IP DNS 10.150.0.10, 0.0.0.0; Domain domain.local
[*03/28/2019 12:34:33.0660] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 12:34:33.1701] Starting Discovery.
[*03/28/2019 12:34:33.1704] No uplink IPv6 address
[*03/28/2019 12:34:33.1706] IP DNS 10.150.0.10, 0.0.0.0; Domain domain.local
[*03/28/2019 12:34:33.1707] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 12:34:33.2749] [CAPWAP] control firewall rule state 2new 0 old 0
[*03/28/2019 12:34:33.2749] [CAPWAP] data firewall rule state 2new 1 old 1
[*03/28/2019 12:34:33.2750]
[*03/28/2019 12:34:33.2750] CAPWAP State: Discovery
[*03/28/2019 12:34:33.2776] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:33.2776]
[*03/28/2019 12:34:33.2776] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:33.2783] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:33.2784] encodeLen = 194.
[*03/28/2019 12:34:33.2785] Discovery Request sent to 10.150.0.253, discovery type STATIC_CONFIG(1)
[*03/28/2019 12:34:33.2787] Did not get log server settings from DHCP.
[*03/28/2019 12:34:33.2787] IP DNS query for CISCO-CAPWAP-CONTROLLER.domain.local
[*03/28/2019 12:34:33.3016] Could Not resolve CISCO-CAPWAP-CONTROLLER.domain.local
[*03/28/2019 12:34:33.3017]
[*03/28/2019 12:34:33.3017] Send Discovery requests to dcb capwapCfg.mwarIpAddr[0]=10.150.0.253
[*03/28/2019 12:34:33.3050] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:33.3050]
[*03/28/2019 12:34:33.3050] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:33.3054] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:33.3054] encodeLen = 194.
[*03/28/2019 12:34:33.3055] Discovery Request sent to 10.150.0.253, discovery type STATIC_CONFIG(1)
[*03/28/2019 12:34:33.3055]
[*03/28/2019 12:34:33.3055] SENDING DISCOVERY REQUEST: WLC name CONTROLLER, addr 10.150.0.253
[*03/28/2019 12:34:33.3055]
[*03/28/2019 12:34:33.3055] Ignoring discovery to controller 1
[*03/28/2019 12:34:33.3055] Ignoring discovery to controller 2
[*03/28/2019 12:34:33.3067] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:33.3067]
[*03/28/2019 12:34:33.3067] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:33.3071] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:33.3071] encodeLen = 194.
[*03/28/2019 12:34:33.3072] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/28/2019 12:34:42.7584] Received CAPWAP_DISCOVERY_INTERVAL_EXPIRY Capwap Timer Msg.
[*03/28/2019 12:34:42.7584] Event = CAPWAP_DISCOVERY_INTERVAL_EXPIRY(31) State = Discovery(2).
[*03/28/2019 12:34:42.7585] Could not discover any WLC.
[*03/28/2019 12:34:42.7587] No uplink IPv6 address
[*03/28/2019 12:34:42.7588] IP DNS 10.150.0.10, 0.0.0.0; Domain domain.local
[*03/28/2019 12:34:42.7589] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 12:34:42.8630] Starting Discovery.
[*03/28/2019 12:34:42.8634] No uplink IPv6 address
[*03/28/2019 12:34:42.8636] IP DNS 10.150.0.10, 0.0.0.0; Domain domain.local
[*03/28/2019 12:34:42.8637] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 12:34:42.9678] [CAPWAP] control firewall rule state 2new 0 old 0
[*03/28/2019 12:34:42.9678] [CAPWAP] data firewall rule state 2new 1 old 1
[*03/28/2019 12:34:42.9678]
[*03/28/2019 12:34:42.9678] CAPWAP State: Discovery
[*03/28/2019 12:34:42.9691] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:42.9691]
[*03/28/2019 12:34:42.9692] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:42.9696] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:42.9696] encodeLen = 194.
[*03/28/2019 12:34:42.9697] Discovery Request sent to 10.150.0.253, discovery type STATIC_CONFIG(1)
[*03/28/2019 12:34:42.9698] Did not get log server settings from DHCP.
[*03/28/2019 12:34:42.9699] IP DNS query for CISCO-CAPWAP-CONTROLLER.domain.local
[*03/28/2019 12:34:42.9929] Could Not resolve CISCO-CAPWAP-CONTROLLER.domain.local
[*03/28/2019 12:34:42.9929]
[*03/28/2019 12:34:42.9929] Send Discovery requests to dcb capwapCfg.mwarIpAddr[0]=10.150.0.253
[*03/28/2019 12:34:42.9936] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:42.9936]
[*03/28/2019 12:34:42.9936] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:42.9940] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:42.9940] encodeLen = 194.
[*03/28/2019 12:34:42.9941] Discovery Request sent to 10.150.0.253, discovery type STATIC_CONFIG(1)
[*03/28/2019 12:34:42.9941]
[*03/28/2019 12:34:42.9941] SENDING DISCOVERY REQUEST: WLC name CONTROLLER, addr 10.150.0.253
[*03/28/2019 12:34:42.9941]
[*03/28/2019 12:34:42.9941] Ignoring discovery to controller 1
[*03/28/2019 12:34:42.9941] Ignoring discovery to controller 2
[*03/28/2019 12:34:42.9947] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:42.9947]
[*03/28/2019 12:34:42.9947] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:42.9951] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:42.9951] encodeLen = 194.
[*03/28/2019 12:34:42.9951] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/28/2019 12:34:42.9951] AP in local mode switch to standalone
[*03/28/2019 12:34:52.4513] Received CAPWAP_DISCOVERY_INTERVAL_EXPIRY Capwap Timer Msg.
[*03/28/2019 12:34:52.4513] Event = CAPWAP_DISCOVERY_INTERVAL_EXPIRY(31) State = Discovery(2).
[*03/28/2019 12:34:52.4513] Could not discover any WLC.
[*03/28/2019 12:34:52.4515] No uplink IPv6 address
[*03/28/2019 12:34:52.4517] IP DNS 10.150.0.10, 0.0.0.0; Domain domain.local
[*03/28/2019 12:34:52.4518] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 12:34:52.5559] Starting Discovery.
[*03/28/2019 12:34:52.5563] No uplink IPv6 address
[*03/28/2019 12:34:52.5565] IP DNS 10.150.0.10, 0.0.0.0; Domain domain.local
[*03/28/2019 12:34:52.5566] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 12:34:52.6608] [CAPWAP] control firewall rule state 2new 0 old 0
[*03/28/2019 12:34:52.6608] [CAPWAP] data firewall rule state 2new 1 old 1
[*03/28/2019 12:34:52.6609]
[*03/28/2019 12:34:52.6609] CAPWAP State: Discovery
[*03/28/2019 12:34:52.6624] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:52.6624]
[*03/28/2019 12:34:52.6624] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:52.6630] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:52.6630] encodeLen = 194.
[*03/28/2019 12:34:52.6630] Discovery Request sent to 10.150.0.253, discovery type STATIC_CONFIG(1)
[*03/28/2019 12:34:52.6633] Did not get log server settings from DHCP.
[*03/28/2019 12:34:52.6633] IP DNS query for CISCO-CAPWAP-CONTROLLER.domain.local
[*03/28/2019 12:34:52.6879] Could Not resolve CISCO-CAPWAP-CONTROLLER.domain.local
[*03/28/2019 12:34:52.6879]
[*03/28/2019 12:34:52.6879] Send Discovery requests to dcb capwapCfg.mwarIpAddr[0]=10.150.0.253
[*03/28/2019 12:34:52.6886] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:52.6886]
[*03/28/2019 12:34:52.6886] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:52.6890] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:52.6890] encodeLen = 194.
[*03/28/2019 12:34:52.6890] Discovery Request sent to 10.150.0.253, discovery type STATIC_CONFIG(1)
[*03/28/2019 12:34:52.6891]
[*03/28/2019 12:34:52.6891] SENDING DISCOVERY REQUEST: WLC name CONTROLLER, addr 10.150.0.253
[*03/28/2019 12:34:52.6891]
[*03/28/2019 12:34:52.6891] Ignoring discovery to controller 1
[*03/28/2019 12:34:52.6891] Ignoring discovery to controller 2
[*03/28/2019 12:34:52.6896] send_ipc_msg: Slot id :2 invalid
[*03/28/2019 12:34:52.6896]
[*03/28/2019 12:34:52.6896] Encoded length 0 for payload: .Msg Elem Type: CAPWAP_DOT11_MSGELE_WTP_RADIO_INFORMATION(1048)
[*03/28/2019 12:34:52.6900] Encoded length 0 for payload: ...TLV Type: TLV_AP_EWLC_TAGS_PAYLOAD(1113)
[*03/28/2019 12:34:52.6900] encodeLen = 194.
[*03/28/2019 12:34:52.6901] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/28/2019 12:35:02.1441] Received CAPWAP_DISCOVERY_INTERVAL_EXPIRY Capwap Timer Msg.
[*03/28/2019 12:35:02.1442] Event = CAPWAP_DISCOVERY_INTERVAL_EXPIRY(31) State = Discovery(2).
[*03/28/2019 12:35:02.1442] Could not discover any WLC.
[*03/28/2019 12:35:02.1444] No uplink IPv6 address
[*03/28/2019 12:35:02.1446] IP DNS 10.150.0.10, 0.0.0.0; Domain domain.local
[*03/28/2019 12:35:02.1447] DHCPv6 conf not found or empty, restart client process.
[*03/28/2019 12:35:02.2528] Failed to start timer, NULL timer handle
[*03/28/2019 12:35:02.2528]
[*03/28/2019 12:35:02.2529] Informed PNP about capwap discovery failure, waiting for PNP discovery...
[*03/28/2019 12:35:19.0522] Failed to check if timer is running, NULL timer handler

 

0 Helpful

patoberli
VIP Alumni
VIP Alumni
In response to noobienat0r

‎08-13-2019 01:27 AM

Use Access and not Trunk ports on the Switch, or configure a trunk native VLAN on all ports.
Also make sure that the Primary has correct NTP servers configured and that the time is synced correctly.
0 Helpful

noobienat0r
Level 1
Level 1
In response to patoberli

‎08-13-2019 04:29 AM

Hello guys,

 

finally solved this problem.

I looked into my switch running config and saw "wireless management interface vlan1" entry. Set this to "no wireless management interface vlan1" and all my APs could immediately join mobility express.

 

0 Helpful
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