05-28-2018 05:13 AM - edited 07-05-2021 08:40 AM
Hi,
I am a first time installer I have installed my wireless controller and it is visible on the network but the APs are not visible on the controller what should I do.
When i Console into the AP it gives me Some error msg
Please see the attached for versions and errors i get
Please advice
Solved! Go to Solution.
06-18-2018 01:13 AM
05-28-2018 05:22 AM
paste the outout of these coomands:
sh version from AP
sh sysinfo from WLC
Also paste the complete boop process from AP console.
Regards
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05-28-2018 05:25 AM
are AP and WLC in same subnet ? if not then keep in same subnet else you need to use one of the method:
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05-28-2018 07:35 AM
05-28-2018 11:29 AM
Configured DHCP option 43 on the server the AP has an IP address of 192.168.2.74
The controller is on 192.168.1.60 they can ping each other but the AP is not joining. The version on the AP is release 8 point something then on the controller is 7 point something. That is not a problem also????
05-28-2018 04:02 PM
05-28-2018 01:17 PM
05-28-2018 11:39 PM
05-28-2018 11:49 PM
HI,
As per your output..WLC is running 7.6.130.0 version.. and 1852 AP need minimum 8.1.111.0 or higher version to join WLC.
Here is the comptibility matrix:
https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html
Update the WLC software and than try again.
Regards
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05-29-2018 12:01 AM
Hi,
When I try to download the software I get error msgs,
Is there any other way to get the firmware???
I should have completed this two days ago
Thank you
05-29-2018 12:03 AM
If you dont have a valid service contract then you cant download directly from Cisco website. Best is to contact to your supplier and ask for the new software from your WLC.
Regards
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06-17-2018 11:49 PM
I upgraded the firmware of a controller but the AP is not joining
Info of the AP:
Username: cisco[*03/14/2017 15:54:33.0856] CAPWAP State: Discovery
[*03/14/2017 15:54:33.0956] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
Password:
>[*03/14/2017 15:54:42.5926] CAPWAP State: Discovery
[*03/14/2017 15:54:42.6026] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
>
>
>
>e[*03/14/2017 15:54:52.0897] CAPWAP State: Discovery
[*03/14/2017 15:54:52.1097] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
n
Password:
#show
arp Show ARP table
authentication Local authentication process information
avc AVC show commands
boot Show boot attributes
capwap CAPWAP Show Options
cdp CDP Show Options
class-map Show CPL Class Map
client Client
clock Display the system clock
configuration Show contents of non-volatile memory
controllers Dot11 interface controller status
crypto Show crypto attributes
debug show the debugs enabled
dhcp Dynamic Host Configuration Protocol status
dot11 Show dot11 commands
filesystems Display filesystem information
flash Flash contents
flexconnect AP flexconnect information
interfaces Interface status and configuration
inventory Show the physical inventory
ip IP information
lacp LACP Show Options lldp LLDP Show Options
logging Show the contents of logging buffers
memory Display system memory usage statistics
policy-map Show CPL Policy Map
processes show list of processes cpu and memory utilization
rrm Radio Resource Management Show Options
running-config Current operating configuration
tech-support Show system information for tech-support
trace Trace Events Options
version Display image version
wips Show wIPS Information
#show [*03/14/2017 15:55:01.6067] CAPWAP State: Discovery
[*03/14/2017 15:55:01.6167] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
ip
access-lists List IP access lists
interface IP interface status and configuration
route IP routing table
#show ip i[*03/14/2017 15:55:11.1037] CAPWAP State: Discovery
[*03/14/2017 15:55:11.1237] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
#show ip interface
brief Brief summary of IP status and configuration
#show ip interface brief
<cr>
#show ip interface brief [*03/14/2017 15:55:20.6107] CAPWAP State: Discovery
[*03/14/2017 15:55:20.6207] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
Interface IP-Address Method Status Protocol Speed
wired0 192.168.2.67 DHCP up up 1000
wired1 unassigned unset down up n/a
wifi0 unassigned unset administatively down down n/a
wifi1 unassigned unset administatively down down n/a
#[*03/14/2017 15:55:30.1178] CAPWAP State: Discovery
[*03/14/2017 15:55:30.1378] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/14/2017 15:55:39.6248] CAPWAP State: Discovery
[*03/14/2017 15:55:39.6348] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/14/2017 15:55:49.1218] CAPWAP State: Discovery
[*03/14/2017 15:55:49.1418] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*03/14/2017 15:55:58.6289] CAPWAP State: Discovery
[*03/14/2017 15:55:58.6389] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
06-17-2018 11:56 PM
WLC Info:
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.0.152.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0
Build Type....................................... DATA + WPS
System Name...................................... Cisco_24:92:05
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 192.168.1.60
IPv6 Address..................................... ::
Last Reset....................................... Power on reset
System Up Time................................... 0 days 0 hrs 35 mins 57 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
--More-- or (q)uit
Configured Country............................... ZA - South Africa
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +26 C
External Temperature............................. +28 C
Fan Status....................................... 3200 rpm
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0
Burned-in MAC Address............................ 00:3C:10:24:92:00
Maximum number of APs supported.................. 75
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2
06-17-2018 11:59 PM
as i told earlier...1852 AP need minimum 8.1.111.0 or higher version to join WLC.
You are still running lower version (8.0.152.0)
Upgrade to 8.2 or 8.3 version and then try again to join .
Regards
Dont forget to rate helpful posts
06-17-2018 11:58 PM
paste the output of these commands:
sh sysinfo from WLC
sh version from AP
Try to keep AP and WLC in same subnet and then try again!!!
Regards
Dont forget to rate helpful posts
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