cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
10479
Views
5
Helpful
26
Replies

AP Unable to Join Controller - Invalid License in configuration request

jasonrule
Level 1
Level 1

I have installed a new second WLC 2500.  In an attempt to join an AP 2700 to the new WLC I configured the primary controller in Wireless > [The AP] > High Availability tab.  After doing this the AP lost connection to both the new and old WLC.  I then did a factory reset using the Mode button.  Now the AP cannot join the controller.  I keep getting the Invalid License in configuration request error.  I have reset the AP to factory settings multiple times but cannot get it to join the WLC.  I have searched and searched for a solution but cannot find one.  Please help!

1 Accepted Solution

Accepted Solutions

That is your problem. I'm pretty sure the 2700 AP is supported starting 8.0 or even 8.1.
So yeah, upgrade both of them to the current stake release 8.2.170.0 (check the release notes if all your AP models are supported by it).

View solution in original post

26 Replies 26

Pls post "show sysinfo" from your WLC & "show ver" from your AP

 

Rasika

Hello, here is the output from the show commands. Thank you.



Manufacturer's Name.............................. Cisco Systems Inc.

Product Name..................................... Cisco Controller

Product Version.................................. 8.1.102.0

Bootloader Version............................... 1.0.20

Field Recovery Image Version..................... 7.6.101.1

Firmware Version................................. PIC 20.0





Build Type....................................... DATA + WPS



System Name...................................... GT WLAN

System Location..................................

System Contact...................................

System ObjectID.................................. 1.3.6.1.4.1.9.1.1279

IP Address....................................... 10.5.1.68

IPv6 Address..................................... ::

Last Reset....................................... Power on reset

System Up Time................................... 115 days 0 hrs 26 mins 38 secs

System Timezone Location......................... (GMT -6:00) Central Time (US and Canada)

System Stats Realtime Interval................... 5

System Stats Normal Interval..................... 180



--More-- or (q)uit



Configured Country............................... US - United States

Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C

Internal Temperature............................. +33 C

External Temperature............................. +37 C

Fan Status....................................... 3500 rpm



State of 802.11b Network......................... Enabled

State of 802.11a Network......................... Enabled

Number of WLANs.................................. 1

Number of Active Clients......................... 70



Burned-in MAC Address............................ 38:ED:18:50:5D:E0

Maximum number of APs supported.................. 75

System Nas-Id.................................... GT WLAN

WLC MIC Certificate Types........................ SHA1/SHA2



AP0462.7337.f6cc>show ver

Cisco IOS Software, C2700 Software (AP3G2-K9W8-M), Version 15.3(3)JBB, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2015 by Cisco Systems, Inc.

Compiled Mon 04-May-15 17:26 by prod_rel_team



ROM: Bootstrap program is C2700 boot loader

BOOTLDR: C2700 Boot Loader (AP3G2-BOOT-M) LoaderVersion 15.2(4)JB5m, RELEASE SOFTWARE (fc2)



AP0462.7337.f6cc uptime is 7 minutes

System returned to ROM by power-on

System image file is "flash:/ap3g2-k9w8-mx.153-3.JBB/ap3g2-k9w8-xx.153-3.JBB"

Last reload reason:







This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.



A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html



If you require further assistance please contact us by sending email to

export@cisco.com.



cisco AIR-AP2702I-UXK9 (PowerPC) processor (revision A0) with 376810K/134656K bytes of memory.

Processor board ID FCW1938P0YX

PowerPC CPU at 800Mhz, revision number 0x2151

Last reset from power-on

LWAPP image version 8.1.102.0

Access Point Type: World Mode

1 Gigabit Ethernet interface

2 802.11 Radios



32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: 04:62:73:37:F6:CC

Part Number : 73-15824-03

PCA Assembly Number : 000-00000-00

PCA Revision Number :

PCB Serial Number : FOC19383070

Top Assembly Part Number : 068-100395-01

Top Assembly Serial Number : FCW1938P0YX

Top Revision Number : A0

Product/Model Number : AIR-AP2702I-UXK9







Configuration register is 0xF


I would upgrade WLC software first as 8.1.102.0 is not a recommended version. Go with either 8.2.170.0 or 8.5.140.0 (remember 8.5.x is the last supported code version for 2504/5508/WiSM2). Please check below compatibility matrix & see all your AP model is supported by code version you go with.

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#56735

 

Then I would plug that 2702 on a switchport configured on same vlan as WLC management vlan, in that way it will discover WLC via broadcast & should able to register. If you see same issue, pls attache AP console output as txt file to see exact error message.

 

HTH

Rasika

*** Pls rate all useful responses ***

ammahend
VIP
VIP

also paste show license all from both WLCs

-hope this helps-

How do you get the license information?



Is it the information under Management > Software Activation > Licenses in the GUI?



If there is an CLI command, can you tell me what it is?



Thank you.


show license all

Now I am getting a new error:



Discarding LWAPP Discovery Request from AP Since entry exists in CAPWAP.



Is there a way to clear this?


Here is the license information from the controller on the 10.5.1.x subnet



(Cisco Controller) >show license all



License Store: Primary License Storage

StoreIndex: 0 Feature: base Version: 1.0

License Type: Permanent

License State: Active, Not in Use

License Count: Non-Counted

License Priority: Medium

License Store: Primary License Storage

StoreIndex: 1 Feature: base-ap-count Version: 1.0

License Type: Permanent

License State: Active, In Use

License Count: 25 /25 (Active/In-use)

License Priority: Medium

License Store: Evaluation License Storage

StoreIndex: 0 Feature: base-ap-count Version: 1.0

License Type: Evaluation

License State: Inactive

Evaluation total period: 12 weeks 6 days

Evaluation period left: 12 weeks 6 days

License Count: 75 / 0 (Active/In-use)

License Priority: None



Here is the license information from the WLC on the 10.70.1.x network



(Cisco Controller) >show license all



License Store: Primary License Storage

StoreIndex: 0 Feature: base Version: 1.0

License Type: Permanent

License State: Active, Not in Use

License Count: Non-Counted

License Priority: Medium

License Store: Primary License Storage

StoreIndex: 1 Feature: base-ap-count Version: 1.0

License Type: Permanent

License State: Active, In Use

License Count: 25 /25 (Active/In-use)

License Priority: Medium

License Store: Evaluation License Storage

StoreIndex: 0 Feature: base-ap-count Version: 1.0

License Type: Evaluation

License State: Inactive

Evaluation total period: 12 weeks 6 days

Evaluation period left: 12 weeks 6 days

License Count: 75 / 0 (Active/In-use)

License Priority: None


How many APs currently registered to your WLC ? Below indicate all 25 licenses are in use ? This could be the reason why your AP is not registering.

 

License Count: 25 /25 (Active/In-use)

 

HTH

Rasika

*** Pls rate all useful responses ***

Hello,



There are currently 19 Aps joined to the 10.5.1.x WLC and no Aps joined to the 10.70.1.x WLC.



We only have a total of 21 APs.


Does 10.70.1.x network is DHCP enabled ? if that is the case I would put new AP on that vlan & see what's happen.

 

Pls post "show sysinfo" output from that WLC as well.

 

Rasika

When I try to connect to the 10.70.1.x WLC it tries but fails to connect. The message in the WLC GUI under Monitor > Statistics > AP Join is:



Last AP Disconnect Reason: Unknown failure reason




Please disregard last post.  That was a different AP.

 

I get a different error for WLC 10.70.1.x as I do on WLC 10.5.1.x.

 

The error on 10.70.1.x is: Regulatory domain in configuration request is invalid

I continue to try to connect the APs.  Maybe some progress?  I am now getting a new error:

 

Discarding LWAPP Discovery Request from AP Since entry exists in CAPWAP

 

Is there a way to clear this?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: