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Highlighted
Beginner

Cannot add MSE 7.4 VM to Prime 1.3.20

Hi,

How do I add the MSE 7.4 VM to Prime 1.3.20?

The Prime uses https or http when trying to add the MSE. But those ports are closed on the MSE. The MSE seems to expect traffic on tcp 8001.

We did not change the default NCS-username/password in the startup-wizard.


C:\Windows\System32>nmap 192.168.0.211

22/tcp   open  ssh
1099/tcp open  rmiregistry
1521/tcp open  oracle
8001/tcp open  vcom-tunnel
9001/tcp open  tor-orport
9002/tcp open  dynamid

[root@mse ~]# /etc/init.d/msed status
STATUS:
Health Monitor is running
Starting MSE Platform, Waiting to check the status.
MSE services are up, getting the status

-------------
Server Config
-------------

Product name: Cisco Mobility Service Engine
Version: 7.4.100.0
Health Monitor Ip Address: 1.1.1.1
High Availability Role: 1
Hw Version: V01
Hw Product Identifier: AIR-MSE-VA-K9
Hw Serial Number: mse.demo.com_12b3f26e-c129-11e2-88bb-
Use HTTP: false
Legacy HTTPS: false
Legacy Port: 8001
Log Modules: -1
Log Level: INFO
Days to keep events: 2
Session timeout in mins: 30
DB backup in days: 2

-------------
Services
-------------

Service Name: Context Aware Service
Service Version: 7.4.0.38
Admin Status: Enabled
Operation Status: Up

Service Name: WIPS
Service Version: 1.0.4041.0
Admin Status: Disabled
Operation Status: Down

Service Name: Mobile Concierge Service
Service Version: 2.0.0.37
Admin Status: Disabled
Operation Status: Down

Service Name: Location Analytics Service
Service Version: 1.0.0.12
Admin Status: Disabled
Operation Status: Down

--------------
Server Monitor
--------------


Server start time: Mon May 20 10:54:21 CEST 2013
Server current time: Mon May 20 11:08:42 CEST 2013
Server timezone: Europe/Stockholm
Server timezone offset: 3600000
Restarts: 1
Used Memory (bytes): 124321616
Allocated Memory (bytes): 514523136
Max Memory (bytes): 514523136
DB virtual memory (kbytes): 0
DB virtual memory limit (bytes): 0
DB disk memory (bytes): 2037786176
DB free size (kbytes): 0

---------------
Active Sessions
---------------

Session ID: 29374
Session User ID: 1
Session IP Address: 192.168.0.212
Session start time: Mon May 20 11:01:14 CEST 2013
Session last access time: Mon May 20 11:02:06 CEST 2013

-------------
Context Aware Service
-------------

Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interfer
ers, Wired Clients): 0
Active Wireless Clients: 0
Active Tags: 0
Active Rogue APs: 0
Active Rogue Clients: 0
Active Interferers: 0
Active Wired Clients: 0
Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired C
lients, Tags) Limit: 100
Active Sessions: 1
Wireless Clients Not Tracked due to the limiting: 0
Tags Not Tracked due to the limiting: 0
Rogue APs Not Tracked due to the limiting: 0
Rogue Clients Not Tracked due to the limiting: 0
Interferers Not Tracked due to the limiting: 0
Wired Clients Not Tracked due to the limiting: 0
Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Cl
ients) Not Tracked due to the limiting: 0

-------------------------
Context Aware Sub Services
-------------------------

Subservice Name: Aeroscout Tag Engine
Admin Status: Disabled
Operation Status: Down

Subservice Name: Cisco Tag Engine
Admin Status: Enabled
Operation Status: Up
[root@mse ~]#

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Master

Try the following:

Stop the MSE
service mse stop

Flush the iptables
iptables -F >> flush

Shutdown and reload the MSE
shutdown -r now >> reboot


Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***

View solution in original post

5 REPLIES 5
Highlighted
Hall of Fame Master

Issue the following command and see if you see anything fail during the restart.

/etc/init.d/msed reload

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***
Highlighted

Thanks for your input. Here is the result:

[root@mse ~]# /etc/init.d/msed reload
Stopping MSE Platform

Shutting down framework and services ...
Shutting down framework and services ...........
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.

Starting MSE Platform

iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
iptables v1.3.5: can't initialize iptables table `nat': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.

Perhaps iptables or your kernel needs to be upgraded.
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
Starting Health Monitor, Waiting to check the status.
Health Monitor successfully started
Starting Admin process...
Started Admin process.
Database started successfully. Starting framework and services ...
Database started successfully. Starting framework and services ...........
Framework and services successfully started


[root@mse ~]#

[root@mse ~]#
[root@mse ~]# /etc/init.d/msed status
STATUS:
Health Monitor is running
Starting MSE Platform, Waiting to check the status.
MSE services are up, getting the status

-------------
Server Config
-------------

Product name: Cisco Mobility Service Engine
Version: 7.4.100.0
Health Monitor Ip Address: 1.1.1.1
High Availability Role: 1
Hw Version: V01
Hw Product Identifier: AIR-MSE-VA-K9
Hw Serial Number: mse.demo.com_12b3f26e-c129-11e2-88bb-
Use HTTP: false
Legacy HTTPS: false
Legacy Port: 8001
Log Modules: -1
Log Level: INFO
Days to keep events: 2
Session timeout in mins: 30
DB backup in days: 2

-------------
Services
-------------

Service Name: Context Aware Service
Service Version: 7.4.0.38
Admin Status: Enabled
Operation Status: Up

Service Name: WIPS
Service Version: 1.0.4041.0
Admin Status: Disabled
Operation Status: Down

Service Name: Mobile Concierge Service
Service Version: 2.0.0.37
Admin Status: Disabled
Operation Status: Down

Service Name: Location Analytics Service
Service Version: 1.0.0.12
Admin Status: Disabled
Operation Status: Down

--------------
Server Monitor
--------------


Server start time: Mon May 20 14:31:03 CEST 2013
Server current time: Mon May 20 14:46:10 CEST 2013
Server timezone: Europe/Stockholm
Server timezone offset: 3600000
Restarts: 2
Used Memory (bytes): 118345992
Allocated Memory (bytes): 514523136
Max Memory (bytes): 514523136
DB virtual memory (kbytes): 0
DB virtual memory limit (bytes): 0
DB disk memory (bytes): 2048272000
DB free size (kbytes): 0

-------------
Context Aware Service
-------------

Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interfer
ers, Wired Clients): 0
Active Wireless Clients: 0
Active Tags: 0
Active Rogue APs: 0
Active Rogue Clients: 0
Active Interferers: 0
Active Wired Clients: 0
Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired C
lients, Tags) Limit: 100
Active Sessions: 0
Wireless Clients Not Tracked due to the limiting: 0
Tags Not Tracked due to the limiting: 0
Rogue APs Not Tracked due to the limiting: 0
Rogue Clients Not Tracked due to the limiting: 0
Interferers Not Tracked due to the limiting: 0
Wired Clients Not Tracked due to the limiting: 0
Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Cl
ients) Not Tracked due to the limiting: 0

-------------------------
Context Aware Sub Services
-------------------------

Subservice Name: Aeroscout Tag Engine
Admin Status: Disabled
Operation Status: Down

Subservice Name: Cisco Tag Engine
Admin Status: Enabled
Operation Status: Up
[root@mse ~]#

Highlighted
Hall of Fame Master

Try the following:

Stop the MSE
service mse stop

Flush the iptables
iptables -F >> flush

Shutdown and reload the MSE
shutdown -r now >> reboot


Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***

View solution in original post

Highlighted

[root@mse ~]# service mse stop
mse: unrecognized service
[root@mse ~]# /etc/init.d/msed stop
Stopping MSE Platform
Shutting down framework and services ...
Shutting down framework and services ............
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.

[root@mse ~]# iptables -F
iptables v1.3.5: can't initialize iptables table `filter': iptables who? (do you need to insmod?)
Perhaps iptables or your kernel needs to be upgraded.
[root@mse ~]#
[root@mse ~]#shutdown -r now

C:\Windows\System32>nmap 192.168.0.211

22/tcp   open   ssh
80/tcp   closed http
443/tcp  closed https
8001/tcp closed vcom-tunnel
8080/tcp closed http-proxy

MAGIC!!!

Now it works. Was able to add MSE 7.4 inPrime 1.3.

Many Thanks for your help!

Best Regards

Ronnie

Highlighted

No problem glad it was sort of an easy fix:)

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***