From page 5-4 of the Cisco Connected Mobile Experiences Configuration Guide here, http://www.cisco.com/c/en/us/td/docs/wireless/mse/10-1/cmx_config/CMX_Config_guide.pdf try either of the following,
- Changing the Default Admin Password
Step 1 Log in to Cisco Mobile Connected Experiences (Cisco CMX).
Step 2 Choose MANAGE > Users.
The Users page, where new users can be added and the roles of existing users modified, is displayed.
Step 3 Click Edit in the Actions column adjacent the admin user.
This opens the EDIT USER dialog box for that admin user.
Step 4 Change the default factory-shipped admin password.
Step 5 Click Submit
OR
- Editing User Information
Step 1 Log in to Cisco Mobile Connected Experiences (Cisco CMX).
Step 2 Choose MANAGE > Users.
The Users page, where all the current users are listed, is displayed.
Step 3 Click Edit in the Actions column adjacent the user whose details you want to edit.
The EDIT USER dialog box is displayed.
Step 4 Edit the details of the user. Note that the username cannot be edited.
For information about user roles, see the “User Roles” section on page 5-3.
Step 5 Click Submit.