Choppy Audio using Jabber for Win 10

vaguirre17 · ‎07-07-2016

Hello,

I have installed CUC, CUCM and CUCM IM&P (9.1) and a 2504 WLC. Everything is working fine but some users experimented choppy audio on the jabber for win 10 using the wireless network with the wired LAN don't have any problem. There is no trigger and the jabber for mobile phones is working ok. The problem not depend about the location then could be discarded any interference issue

I tried obtain any logs and I applied a debug client MAC and had these outputs when the audio fails.

apfReceiveTask: Jul 01 12:03:37.897: 44:6d:57:98:51:42 apfHreapClientCreate (apf_80211.c:12206) Changing state for mobile 44:6d:57:98:51:42 on AP 7c:95:f3:96:14:90 from Associated to Associated
apfReceiveTask: Jul 01 12:03:37.897: 44:6d:57:98:51:42 192.168.1.85 RUN (20) Change state to RUN (20) last state RUN (20)
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 14
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Re-applying interface policy for client
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 0.0.0.0 RUN (20) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2202)
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 0.0.0.0 RUN (20) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2223)
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 apfApplyWlanPolicy: Apply WLAN Policy over PMIPv6 Client Mobility Type
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Applying site-specific Local Bridging override for station 44:6d:57:98:51:42 - vapId 5, site 'AP_GUAYAQUIL', interface 'lan-usuarios'
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Applying Local Bridging Interface Policy for station 44:6d:57:98:51:42 - vlan 14, interface id 12, interface 'lan-usuarios'
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Applying site-specific override for station 44:6d:57:98:51:42 - vapId 5, site 'AP_GUAYAQUIL', interface 'lan-usuarios'
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 14
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Re-applying interface policy for client
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 0.0.0.0 RUN (20) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2202)
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 0.0.0.0 RUN (20) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2223)
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 All policies are successfuly applied
apfReceiveTask: Jul 01 12:03:37.898: getSessionTimeout:Default Session Timeout=0
apfReceiveTask: Jul 01 12:03:37.898: 44:6d:57:98:51:42 Stopping deletion of Mobile Station: (callerId: 83)
DHCP Socket Task: Jul 01 12:03:37.930: 44:6d:57:98:51:42 DHCP received op BOOTREPLY (2) (len 317,vlan 0, port 1, encap 0xec03)
DHCP Socket Task: Jul 01 12:03:37.931: 44:6d:57:98:51:42 DHCP received op BOOTREPLY (2) (len 317,vlan 0, port 1, encap 0xec03)
apfReceiveTask: Jul 01 12:03:39.204: getSessionTimeout:Default Session Timeout=0
apfMsConnTask_7: Jul 01 12:03:44.329: dot1xcb = (nil) eapolReplayCounter = 0x43080cba So returning from getEapolReplayCounter
apfMsConnTask_6: Jul 01 12:03:47.104: dot1xcb = (nil) eapolReplayCounter = 0x42d78cba So returning from getEapolReplayCounter
apfMsConnTask_2: Jul 01 12:03:50.394: dot1xcb = (nil) eapolReplayCounter = 0x42158cba So returning from getEapolReplayCounter
apfReceiveTask: Jul 01 12:03:51.742: getSessionTimeout:Default Session Timeout=0
apfMsConnTask_2: Jul 01 12:03:51.768: dot1xcb = (nil) eapolReplayCounter = 0x42158cba So returning from getEapolReplayCounter
apfMsConnTask_6: Jul 01 12:03:55.250: dot1xcb = (nil) eapolReplayCounter = 0x42d78cba So returning from getEapolReplayCounter
apfReceiveTask: Jul 01 12:04:00.642: getSessionTimeout:Default Session Timeout=0
spamApTask4: Jul 01 12:04:07.753: 44:6d:57:98:51:42 Received Del for Local AP auth client, cleaning mscb from AP 7c:95:f3:96:14:90, slot 0
spamApTask4: Jul 01 12:04:07.753: 44:6d:57:98:51:42 apfMsDeleteByMscb Scheduling mobile for deletion with deleteReason 15, reasonCode 1
spamApTask4: Jul 01 12:04:07.754: 44:6d:57:98:51:42 Scheduling deletion of Mobile Station: (callerId: 30) in 1 seconds
apfReceiveTask: Jul 01 12:04:07.786: 44:6d:57:98:51:42 apfHreapClientCreate (apf_80211.c:12206) Changing state for mobile 44:6d:57:98:51:42 on AP 7c:95:f3:96:14:90 from Associated to Associated
apfReceiveTask: Jul 01 12:04:07.786: 44:6d:57:98:51:42 192.168.1.85 RUN (20) Change state to RUN (20) last state RUN (20)
apfReceiveTask: Jul 01 12:04:07.786: 44:6d:57:98:51:42 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 14
apfReceiveTask: Jul 01 12:04:07.786: 44:6d:57:98:51:42 Re-applying interface policy for client
apfReceiveTask: Jul 01 12:04:07.786: 44:6d:57:98:51:42 0.0.0.0 RUN (20) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2202)
apfReceiveTask: Jul 01 12:04:07.786: 44:6d:57:98:51:42 0.0.0.0 RUN (20) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2223)
apfReceiveTask: Jul 01 12:04:07.786: 44:6d:57:98:51:42 apfApplyWlanPolicy: Apply WLAN Policy over PMIPv6 Client Mobility Type
apfReceiveTask: Jul 01 12:04:07.787: 44:6d:57:98:51:42 Applying site-specific Local Bridging override for station 44:6d:57:98:51:42 - vapId 5, site 'AP_GUAYAQUIL', interface 'lan-usuarios'
apfReceiveTask: Jul 01 12:04:07.787: 44:6d:57:98:51:42 Applying Local Bridging Interface Policy for station 44:6d:57:98:51:42 - vlan 14, interface id 12, interface 'lan-usuarios'
apfReceiveTask: Jul 01 12:04:07.787: 44:6d:57:98:51:42 Applying site-specific override for station 44:6d:57:98:51:42 - vapId 5, site 'AP_GUAYAQUIL', interface 'lan-usuarios'
*apfReceiveTask: Jul 01 12:04:07.787: 44:6d:57:98:51:42 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 14

Timeout for clients on WLAN is not configured. I'll apply QoS but I don't if this action will fix the issue. Pinging from the desktop to a server and WLC I could see packet dropped when the audio fails. Is there any issue for wireless network on laptops using win 10?

Rasika Nayanajith · ‎07-08-2016

Pls attach "show wlan <wlan_id>" output to see how you configure this WLAN.

HTH

Rasika

vaguirre17 · ‎07-08-2016

Hello Rasika

WLAN Identifier.................................. 5
Profile Name..................................... wifi-usuariostemporal
Network Name (SSID).............................. eagle-dakar-usuariostemporal
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
Radius Profiling ............................ Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Local Profiling ............................. Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Radius-NAC State............................... Disabled
SNMP-NAC State................................. Disabled
Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 0
Maximum number of Clients per AP Radio........... 200
Number of Active Clients......................... 65
Exclusionlist.................................... Disabled
Session Timeout.................................. 86400 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... disable
Sleep Client Timeout............................. 12 hours
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... MOSQ_WLC_01
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ lan-usuarios
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Disabled
mDNS Profile Name................................ unconfigured
DHCP Server...................................... Default
DHCP Address Assignment Required................. Enabled
Static IP client tunneling....................... Disabled
Quality of Service............................... Silver
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Allowed
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... All
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
Authentication................................ Disabled
Accounting.................................... Disabled
Dynamic Interface............................. Disabled
Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Security

802.11 Authentication:........................ Open System
FT Support.................................... Disabled
Static WEP Keys............................... Disabled
802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Enabled
WPA (SSN IE)............................... Disabled
WPA2 (RSN IE).............................. Enabled
TKIP Cipher............................. Disabled
AES Cipher.............................. Enabled
Auth Key Management
802.1x.................................. Disabled
PSK..................................... Enabled
CCKM.................................... Disabled
FT-1X(802.11r).......................... Disabled
FT-PSK(802.11r)......................... Disabled
PMF-1X(802.11w)......................... Disabled
PMF-PSK(802.11w)........................ Disabled
FT Reassociation Timeout................... 20
FT Over-The-DS mode........................ Enabled
GTK Randomization.......................... Disabled
SKC Cache Support.......................... Disabled
CCKM TSF Tolerance......................... 1000
WAPI.......................................... Disabled
Wi-Fi Direct policy configured................ Disabled
EAP-Passthrough............................... Disabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web-Passthrough............................... Disabled
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Disabled
FlexConnect Local Switching................... Enabled
flexconnect Central Dhcp Flag................. Disabled
flexconnect nat-pat Flag...................... Disabled
flexconnect Dns Override Flag................. Disabled
flexconnect PPPoE pass-through................ Disabled
flexconnect local-switching IP-source-guar.... Disabled
FlexConnect Vlan based Central Switching ..... Disabled
FlexConnect Local Authentication.............. Enabled
FlexConnect Learn IP Address.................. Enabled
Client MFP.................................... Optional
PMF........................................... Disabled
PMF Association Comeback Time................. 1
PMF SA Query RetryTimeout..................... 200
Tkip MIC Countermeasure Hold-down Timer....... 60
Eap-params.................................... Disabled
AVC Visibilty.................................... Disabled
AVC Profile Name................................. None
Flow Monitor Name................................ None
Split Tunnel (Printers).......................... Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Disabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled

Mobility Anchor List
WLAN ID IP Address Status
------- --------------- ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Local Policy
----------------
Priority Policy Name
-------- ---------------

Thanks a lot.

Rasika Nayanajith · ‎07-08-2016

Configure the Platinum QoS profile for this SSID & see if that make any difference. Refer below technote as well

http://www.cisco.com/c/en/us/support/docs/wireless-mobility/voice-over-wireless-lan-vowlan/116056-technote-qos-00.html

HTH

Rasika

*** Pls rate all useful responses ***

vaguirre17 · ‎07-20-2016

Hello Rasika,

I configured the Platinum QoS but didn't work. I just have the issue with laptops with win 10 as OS.

Andrew MacTaggart · ‎07-14-2016

spamApTask4: Jul 01 12:04:07.753: 44:6d:57:98:51:42 Received Del for Local AP auth client, cleaning mscb from AP 7c:95:f3:96:14:90, slot 0
spamApTask4: Jul 01 12:04:07.753: 44:6d:57:98:51:42 apfMsDeleteByMscb Scheduling mobile for deletion with deleteReason 15, reasonCode 1
*spamApTask4: Jul 01 12:04:07.754: 44:6d:57:98:51:42 Scheduling deletion of Mobile Station: (callerId: 30) in 1 seconds

delete reason 15 - 4 way handshake timeout - deauth reason code - unspecified failure

https://supportforums.cisco.com/document/141136/80211-association-status-80211-deauth-reason-codes

I imagine slot 0 is 2.4GHz radio.

What are the WiFi specs for the Win 10 devices?

A

vaguirre17 · ‎07-22-2016

Hello Andrew, the laptops have Qualcomm Atheros AR9485 802.11b|g|n.

Rasika Nayanajith · ‎07-22-2016

Getting voice services working on 2.4GHz band is nearly impossible.

You may need to check with 5GHz capable client device.

HTH

Rasika