cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
4965
Views
10
Helpful
1
Replies

Cisco 8821 phone not showing on CUCM 10.5.2

kiranoddiraju
Level 1
Level 1

Hi guys,

We bought few Cisco 8821 wireless phones and trying to add these phones on CUCM. But the phones are not showing in the Phone Type. The compatibility matrix shows CUCM 10.5.2 but the phone type does not appear. Do I need to download the latest Device Pack and upload it to the TFTP server?

Thanks,

Kiran

 

1 Accepted Solution

Accepted Solutions

pdutcher
Cisco Employee
Cisco Employee

Yes you will need to install Device Pack below:

Cisco Unified Communications Manager 10.5(2.15097) Device Package - Compatible UCM Version: 10.5 

https://software.cisco.com/download/release.html?mdfid=285963825&flowid=77896&softwareid=282074299&release=10.5(2.15097)&relind=AVAILABLE&rellifecycle=&reltype=latest

Follow the instructions below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/Devpacks_admin/CMDP_BK_CD82F19C_00_cisco-unified-communications-manager-device/Cisco_Unified_Communications_Manager_Device_Package_Installation_and_Administration.html

Since this is a new device....

When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully.

View solution in original post

1 Reply 1

pdutcher
Cisco Employee
Cisco Employee

Yes you will need to install Device Pack below:

Cisco Unified Communications Manager 10.5(2.15097) Device Package - Compatible UCM Version: 10.5 

https://software.cisco.com/download/release.html?mdfid=285963825&flowid=77896&softwareid=282074299&release=10.5(2.15097)&relind=AVAILABLE&rellifecycle=&reltype=latest

Follow the instructions below:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/Devpacks_admin/CMDP_BK_CD82F19C_00_cisco-unified-communications-manager-device/Cisco_Unified_Communications_Manager_Device_Package_Installation_and_Administration.html

Since this is a new device....

When you apply a Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: