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Beginner

CP-8821 Signal Loss

I have recently deployed 3800 series access points in a flex connect environment and notice I am having issues with maintaining connectivity to the wireless network on the CP-8821 phone. When roaming between access points I drop the signal completely. The access points are anchored by a 5520 controller running 8.2.151.0. I'm wondering if there are compatibility issues between the 3800 and the phone because I have another site that is anchored by a local 5520, however, the APs at that site are 3700 series but the 8821's have not encountered any problems. Any assistance would be appreciated. Thanks.

3 REPLIES 3
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Hall of Fame Community Legend

When roaming between access points I drop the signal completely.

8821, for the time being, cannot roam seamlessly.  It is a known issue and developers are working on it.  

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Cisco Employee

Ensure the phone is running the latest firmware available on cisco.com, at this moment it is 11.0(3)SR2 8821 firmware

Regards,

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Hall of Fame Community Legend

I think this  is CSCve48936.