10-19-2011 02:53 AM - edited 07-03-2021 08:57 PM
Good morning!
The behavior of some mobile devices ( as Iphone , Itouch, not Blackberry) with WL Controller is that, when the client doesn't use it, it disconnects after eight minutes.
The client doesn`t use the device:
First minute:
(Cisco Controller) >show client detail 002241866998
Client MAC Address............................... 00:22:41:86:69:98
Client Username ................................. usuari
AP MAC Address................................... 04:c5:a4:f2:4b:50
Client State..................................... Associated
Client NAC OOB State............................. Access
Wireless LAN Id.................................. 5
BSSID............................................ 04:c5:a4:f2:4b:52
Connected For ................................... 120 secs
Channel.......................................... 1
IP Address....................................... 172.18.24.22
Association Id................................... 3
Authentication Algorithm......................... Open System
Reason Code...................................... 1
Status Code...................................... 0
Session Timeout.................................. 21600
Mobility State................................... Local
Mobility Move Count.............................. 0
Security Policy Completed........................ Yes
Policy Manager State............................. RUN
After eigth minuts, the device doesn't appear as a client in the WLC:
(Cisco Controller) >show client detail 002241866998
Invalid client MAC address provided.
When the client reconnect the device:
(Cisco Controller) >show client detail 002241866998
Policy Manager State............................. WEBAUTH_REQD
What Can I do to solve this?
Thank very much!
10-19-2011 07:33 AM
Ana,
On the main controller tab, take a look at the user idle timeout. What value is this set for?
The user idle timeout removes the client from the database when this timer has elapsed.
Sent from Cisco Technical Support iPad App
10-20-2011 01:07 AM
Hi!
The idle tiemeout configured in the WLC is 900 sec and the disconnexion is every eigth minutes ( 480 sec) .
Thanks you,
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