Failed to add database entry error in Cisco 3504 controller. AP model AIR-AP1832I-C-K9. Need help to resolve the issue. Is anyone face the same issue??

[Afroza Shultana Tonny]

AP is not joining to the 3504 Controller. Last unsuccessful attempt reason Failed to add database entry??? Need urgent help?? 

[Leo Laohoo]

Post the complete output to the following commands: 

1. WLC:  sh sysinfo; 
2. WLC:  sh time; 
3. AP:  sh version; and 
4. AP:  sh ip interface brief

[Afroza Shultana Tonny]

Hello Leo,

Please have the below output for your convenience.

WLC output:

(Cisco Controller) >show time

Time............................................. Thu Mar 28 14:16:00 2019

Timezone delta................................... 0:0
Timezone location................................

NTP Servers
NTP Polling Interval......................... 600

Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ------------------------------------------------------------------- -------------------------
******************************************************

(Cisco Controller) >
(Cisco Controller) >
(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.105.0
RTOS Version..................................... 8.5.105.0
Bootloader Version............................... 8.5.103.0
Emergency Image Version.......................... 8.5.103.0

OUI File Last Update Time........................ N/A
Build Type....................................... DATA + WPS

System Name...................................... TMTG-WLC
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2427
Redundancy Mode.................................. Disabled
IP Address....................................... 172.16.115.5
IPv6 Address..................................... ::
Last Reset....................................... Cold reset due to PLL_DC_OK
System Up Time................................... 0 days 5 hrs 54 mins 22 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5

--More-- or (q)uit
System Stats Normal Interval..................... 180

Configured Country............................... Multiple Countries : CN,IN
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... -10 to 80 C
Internal Temperature............................. +69 C
Mgig Temp Alarm Limits........................... -10 to 78 C
Mgig Temperature................................. +54 C
External Temp Alarm Limits....................... -10 to 71 C
External Temperature............................. +47 C
Fan Status....................................... OK
Fan Speed Mode................................... Disable

State of 802.11b Network......................... Disabled
State of 802.11a Network......................... Disabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ 6C:6C:D3:B4:5E:00
Maximum number of APs supported.................. 150
System Nas-Id....................................

--More-- or (q)uit
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

AP output:

AP-07>sh version
Restricted Rights Legend

Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c) of the Commercial
Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
--More-- [*06/04/2018 23:04:10.2846]
[*06/04/2018 23:04:10.2846] CAPWAP State: Discovery
[*06/04/2018 23:04:10.2946] Discovery Request sent to 172.16.115.5, discovery type STATIC_CONFIG(1)
[*06/04/2018 23:04:10.2946] Discovery Request sent to 172.16.115.5, discovery type STATIC_CONFIG(1)
[*06/04/2018 23:04:10.2946] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)

If you require further assistance please contact us by sending email to
export@cisco.com.

This product contains some software licensed under the
"GNU General Public License, version 2" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

This product contains some software licensed under the
"GNU Library General Public License, version 2" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Library
General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html

This product contains some software licensed under the
"GNU Lesser General Public License, version 2.1" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Lesser
General Public License, version 2.1", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

heetah_CCO/label/corsica]), [wnbu-vmw-lnx-02:/san/BUILD/workspace/83MR4_Repost_C--More--
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Mon Jun 4 23:03:21 PDT 2018

ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 31

AP-07 uptime is 0 days, 0 hours, 1 minutes
Last reload time : Mon Jun 4 23:03:21 UTC 2018
Last reload reason : unknown

memory. -AP1832I-C-K9 ARMv7 Processor rev 0 (v7l) with 967420/779140K bytes of --More--
Processor board ID KWC224704TN
AP Running Image : 8.3.143.0
Primary Boot Image : 8.3.143.0
Backup Boot Image : 0.0.0.0
2 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : c5d79906494f60ee03674c0779e5c30b
NSS FW version : NSS.AK.1.0.c10-00017-E_custC-1.67978.1

Base ethernet MAC Address : 70:18:A7:2E:45:E8
Part Number : 0-0000-00
PCA Assembly Number : 074-104313-03
PCA Revision Number : 01
PCB Serial Number : KWC224704TN
Top Assembly Part Number : 074-104313-03
Top Assembly Serial Number : KWC224704TN
Top Revision Number : A0
Product/Model Number : AIR-AP1832I-C-K9

*****************************************************************

AP-07>sh ip interface brief
Interface IP-Address Method Status Protocol Speed
wired0 172.16.115.16 static up up 1000
wifi0 unassigned unset administatively down down n/a
wifi1 unassigned unset administatively down down n/a
srcr6 unassigned unset up up n/a

[patoberli · Accepted solution]

You are running a very old software 8.5.105.0, I suggest you upgrade first to 8.5.140.0.

Then make sure you have enabled the license on the WLC and also accepted the EULA. You can do this in the webinterface of the WLC.
Configured country is wrong (see Leos post), make sure you have configured an NTP server on the WLC.

List of regulator domains (allowed countries): https://www.cisco.com/c/dam/assets/prod/wireless/wireless-compliance-tool/index.html

[edit]

Corrected my post, because I posted the wrong information about the country.

[Afroza Shultana Tonny]

Thanks for suggestion and help,  the problem has resolved after enabling the license on the WLC and also accepted the EULA. 

Best Regards

Tonny

[Leo Laohoo]

---

@Afroza Shultana Tonny wrote:

Configured Country............................... Multiple Countries : CN,IN

---

The controller is configured for China and India. 

---

@Afroza Shultana Tonny wrote:

Product/Model Number : AIR-AP1832I-C-K9

---

But the AP Regulatory Domain isn't for either country.  So this is the reason why the AP won't join the WLC.

[SaadMajeed1750]

Dear All,

I am experiencing issues in adding the 2800 series WAP to 3504 WLC receive the message Failed to add database entry?, after reading the blog I have verified the software on WAP (WALL MOUNTED) via cdp  is Cisco AP Software, ap3g3-k9w8 Version: 8.2.166.0 and hopefully by upgrading to 8.5 will solve the problem.

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Build Info....................................... Engineering Special
Product Version.................................. 8.5.140.0
RTOS Version..................................... 8.5.140.0
Bootloader Version............................... 8.5.103.0
Emergency Image Version.......................... 8.5.103.0

OUI File Last Update Time........................ N/A
Build Type....................................... DATA + WPS

System Name...................................... LON00480WLC001
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2427
Redundancy Mode.................................. Disabled
IP Address....................................... 172.26.6.139
IPv6 Address..................................... ::
Last Reset....................................... Soft reset due to RST_SOFT_RST write
System Up Time................................... 0 days 4 hrs 12 mins 48 secs
System Timezone Location......................... (GMT) London, Lisbon, Dublin, Edinburgh

--More-- or (q)uit
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... GB - United Kingdom

License is due to get activate and currently running evaluation would that be an issue?, any thoughts / input would be appreciated.

Thanks

Saad

[Leo Laohoo]

Post the complete output to the following commands:
1. AP: sh version; and
2. WLC: sh time