cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
7151
Views
30
Helpful
13
Replies

Google Chrome with 7.5.102.0

jeustace
Level 1
Level 1

I upgraded a customer 5508 to 7.5.102.0 the other day and now can't access the GUI using Google Chrome.  I get a page saying "SSL connection error".

It works fine with Internet Explorer and Firefox.

The final Wireshark packet in the Chrome trace says "Handshake Failure".

Have upgraded Chrome and tried with different laptops with the same result.

I have also upgraded our lab controller (also a 5508) and that's the same.

Anyone else seeing this?

1 Accepted Solution

Accepted Solutions

Hi Guys,

This is being investigated.

Chrome 29 adds TLS 1.2 support, and WLC is selecting a crypto suite over TLS 1.0 that apparently is breaking client.

Try this workaround for now.

config network secureweb cipher-option rc4-preference enable

Save and reboot required.

Thanks

Sahil

View solution in original post

13 Replies 13

Scott Fella
Hall of Fame
Hall of Fame

Yeah.... its when I upgraded my Google Chrome!  I had v7.5 running fine until I upgraded my browser.  If you google it, other have ran into this issue in general.  I think that Chrome has corrupted information that has to be removed, but where to remove it is the questions.

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

-Scott
*** Please rate helpful posts ***

fsouzabr
Level 1
Level 1

Any news about this issue?

We are facing exactly the same problem.

Cheers.

I have the same problem too. Additionally Guest Wireless portal also not working for Google Chrome clients after upgraded to 7.5.102.0. Looking for permenant fix without ask to change the browser (in guest scenario not possible to do this & most of android devices comes with chrome as default browser)

Rasika

Hi Guys,

This is being investigated.

Chrome 29 adds TLS 1.2 support, and WLC is selecting a crypto suite over TLS 1.0 that apparently is breaking client.

Try this workaround for now.

config network secureweb cipher-option rc4-preference enable

Save and reboot required.

Thanks

Sahil

Sahil,

That worked!

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

-Scott
*** Please rate helpful posts ***

That works. Thank you.

Hi Sahil,

Thank you very much for quik response & give a workable solution. I have applied this and guest wireless issue with chorme has vanished..

Thanks again & +5 for you

Regards

Rasika

Hello guys!

That worked for me too!!

Many thanks Sahil!

Sahil

+5



Sent from Cisco Technical Support iPad App

"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
___________________________________________________________

Great, I will also try this. But if it does not work or it is fixed in a later version, how do I revert this setting?

With:

config network secureweb cipher-option rc4-preference disable

??

Thanks Sahil for sharing this useful information with community users 5+ :-).

This document was generated from the following discussion

Unable to access 5508 controller GUI with Google Chrome after upgrading to 7.5.102.0 - "SSL Connection Error"

Thanks,

Vinay Sharma

Community Manager

Thanks & Regards

jeustace
Level 1
Level 1

Works for me too.  Thanks for the info!

Chellis Dodge
Level 1
Level 1

Well done Thanks for the Fix

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: