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Ask Me Anything – How to Enable Network Connectivity to Remote Workers
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iPad Clients- Device idle

We have several iPad devices operating in Kiosk mode, or guided access, connecting to a WPA2/PSK WLAN.  These devices are configured to not go to sleep.  We have the user idle timeout configured for 86400 secs on the wlan, and the session timeout disabled.  We are seeing issues where these devices will just stop communicating, and will stop responding to an ICMP ping.  However, on the controller, they show associated and in the run state, with a good connection.  Often from the WLC client view, we see last disassocation reason as Device idle.  These devices are on the 5GHZ band and have great connection stats as far as RSSI and SnR.  We are on controller code 8.5.135.  We adjusted the default user idle timeout from 300 secs to 86400, and this seemed to minimize how often this was occurring.  Has anyone experienced this? Any input on this is appreciated.

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VIP Engager

Re: iPad Clients- Device idle

 

 - You may want to have a look at the Wireless Debug Analyzer which you can find on the page below ; you may  also want to have a look into the Wireless Config Analyzer Express - WCAE and the Wireless Lan Config Analyzer - WLCCA - Download V4.4.12

 

 Ref :   https://developer.cisco.com/docs/wireless-troubleshooting-tools/#!wireless-troubleshooting-tools/wireless-troubleshooting-tools

 M.

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VIP Advocate

Re: iPad Clients- Device idle

You might also want to upgrade the WLC to 8.5.151.0, it fixes a lot of bugs.
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Participant

Re: iPad Clients- Device idle

Yes, we are actually doing that now. Thanks.
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