managed ap not broadcasting ssid

[s sa]

Ap 1832i is joining wireless controller 2504 normally. But not broadcasting ssid, another series is working properly and broadcasting except this series.

[Leo Laohoo]

Post the complete output to the following commands: 

1.  WLC:  sh sysinfo; 

2.  AP:  sh version

[s sa]

Hi leo,

attached the requested output commands.

appreciate your help.

[Leo Laohoo]

State of 802.11a Network......................... Disabled

Is the SSID supposed to be broadcasting in 802.11a radio?

[s sa]

yes i am disabling it in purpose.(my laptop does not support mode a)

the other AP which is Air-CAP2702I-E-K9 is working properly.

i tried two Ap 1832i and both having the same problem

[Sandeep Choudhary]

Paste the output of this command:

show wlan apgroups

Regards

[s sa]

Hi Sandeep. please find attached your request .

[Sandeep Choudhary]

AP is in default-group ..it must broadcast the SSID.

[s sa]

that's what i am trying know why!!

AIR-CAP2702I-E-K9 this model is broadcasting.

while this model AIR-AP1832I-E-K9 is not broadcasting.

firmware the of WLC 2504 is the latest which is 8.2.110.

attached is the output while both models are connected to the WLC. and they are connected to switch interfaces having the same configuration.

Total Number of AP Groups........................ 1

Site Name........................................ default-group
Site Description................................. <none>
NAS-identifier................................... none
Client Traffic QinQ Enable....................... FALSE
DHCPv4 QinQ Enable............................... FALSE
AP Operating Class............................... Not-configured
Capwap Prefer Mode............................... Not-configured

RF Profile
----------
2.4 GHz band..................................... <none>
5 GHz band....................................... <none>

WLAN ID Interface Network Admission Control Radio Policy
------- ----------- -------------------------- ------------
1 wireless-lan Disabled None
2 voip Disabled None

*AP3600 with 802.11ac Module will only advertise first 8 WLANs on 5GHz radios.

--More-- or (q)uit

Lan Port configs
----------------

LAN Status POE RLAN
--- ------- ---- -----
1 Disabled Disabled None
2 Disabled None
3 Disabled None

External 3G/4G module configs
-----------------------------

LAN Status POE RLAN
--- ------- ---- -----
1 Disabled None

AP Name Slots AP Model Ethernet MAC Location Port Country Priority
------------------ ----- ------------------- ----------------- ---------------- ---- ------- --------
AP3820.5686.4200 2 AIR-AP1832I-E-K9 38:20:56:86:42:00 default location 2 LB 1
AP3820.567E.27B0 2 AIR-AP1832I-E-K9 38:20:56:7e:27:b0 default location 2 LB 1
AP00f2.8b8f.c1f0 2 AIR-CAP2702I-E-K9 00:f2:8b:8f:c1:f0 default location 2 LB 1

[Sandeep Choudhary]

Also check if Radios are disabled or enabled!!!

Go to Wireless > Access Points > Radios > 802.11a/n/ac or 802.11b/g/n then on far right of the AP you will see a drop down blue box  , click configure and see if Admin status is enabled or not!!!

Regards

Dont forget to rate helpful posts

[s sa]

yes they are enabled for all aps and on both 802.11a/n/ac and 802.11b/g/n.

[Leo Laohoo]

This does not make sense. 

Can you please DOWNGRADE to 8.2.100.0?

Another thing to try is remote into the AP and attach the "event.log" file.

[s sa]

I did downgrade it. It does not make a differ

[Leo Laohoo]

Remote into the AP and attach the "event.log" file.

[s.fasel]

Hi s sa,

yours SSIDs use WPA/TKIP ?

if yes, look this bug  CSCuu37118....

best regards

Sam