MSE 3355 unable to track clients and rogues

[Francesco Bagnoli]

Hi,

I have an MSE 3355 running 7.4.100.0, Cisco Prime Infrastructure 1.3.0.20 and 6 wism2 running 7.4.100.0.

MSE was correctly added to Prime and assigned to maps and controllers. Context Aware Service is Enabled and Up and I have a permanent license installed with a limit of 3000 elements.

The appliance is not able to perform client or rogue tracking.

This is what I see under Services->Mobility Services Engines->Context Aware Service->General:

Version	7.4.0.38
Operational Status	Up
Number of Tracked Wireless Clients	0
Number of Tracked Tags	0
Number of Tracked Rogue APs	0
Number of Tracked Rogue Clients	0
Number of Tracked Interferers	0
Number of Tracked Wired Clients	0
Total Elements Tracked	0
Tracked Elements (Wireless Clients, Rogue APs, Rogue Clients, Interferers and Wired Clients) Limit	3000
Tracked Tags Limit	3000

How can I troubleshoot this kind of problem?

Any answer will be much appreciated

Thanks

Francesco

[Scott Fella]

That is interesting... I have just brought up and MSE 3550 v7.4, PI v1.3 and 6 5008's running v7.4 with no issues. 

When I usually see this, it because the WLC is at a higher code rev than the MSE, but in your case it is not.  Have you verified in PI that the MSE is reachable and that you also have synchronized the MSE services.  You have to apply the WLC and the maps to the MSE also in order to see the value increment.

Thanks,

Scott

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[Francesco Bagnoli]

Probably it's a license issue. I've upgraded the MSE appliance from 7.3.101.0 and PI from a 1.2.0.103.

After the upgrade all CAS licenses have been converted for only a few APs...

I don't understand which AP is licensed and which AP is not licensed....but I think that I probably have to see at least a few clients tracked by MSE.

My 3k CAS licenses have been converted for 60 APs and I exceed the 500 APs limit...do you think is this the issue?

Thanks,

Francesco

[Scott Fella]

Well... 7.4 has a new licensing feature of 50=1.  So this isn't hard set right now, but it will be on 7.5

Thanks,

Scott

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[Scott Fella]

50 access points to one CAS

http://www.cisco.com/en/US/prod/collateral/wireless/ps9733/ps9742/qa_c67-726505.pdf

Thanks,

Scott

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[Francesco Bagnoli]

I think it's the opposite... 50 CAS to one access point. So my 3000 CAS license become 60 APs but I don't understand how the MSE choose these 60 APs.

Thanks,

Francesco