Prime Infrastructure 2.1, MSE & 5508 Controllers

[Neville Price]

I have installed Prime Infrastructure 2.1 with a number of 5508 Controllers with code 7.3.101.0, also I have added an MSE with code 7.0.230.0.  I have an issue with Heatmaps, I cannot view any clients at all, I can see there are clients attached through the dashlet, there are no alarms showing, all MAP's and Controllers are Synched. Help!!

Access points are:

AIR-CAP2602I-E-K9

AIR-CAP3502I-E-K9

AIR-CAP3502E-E-K9

AIR-LAP1142N-E-K9

AIR-LAP1131AG-E-K9

[stefan.angerer]

Your combination of PI (are you sure it's 2.1? not 1.2?), WLC and MSE is not supported.

You may want to have a look at this matrix:

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Regards

Stefan

PS: Today PI 1.3 and MSE 7.4 have been released - these support WLC code 7.4

[Neville Price]

Sorry it is 1.2

[Scott Fella]

Look at the compatibility matrix that was posted. Your MSE has to match or be at a higher version than the WLC version. That's the issue.

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[Neville Price]

Thanks Scott, upgraded this morning, works a treat.

[Scott Fella]

Sound good. Glad to help.

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