02-18-2013 09:13 AM - edited 07-03-2021 11:33 PM
I have installed Prime Infrastructure 2.1 with a number of 5508 Controllers with code 7.3.101.0, also I have added an MSE with code 7.0.230.0. I have an issue with Heatmaps, I cannot view any clients at all, I can see there are clients attached through the dashlet, there are no alarms showing, all MAP's and Controllers are Synched. Help!!
Access points are:
AIR-CAP2602I-E-K9
AIR-CAP3502I-E-K9
AIR-CAP3502E-E-K9
AIR-LAP1142N-E-K9
AIR-LAP1131AG-E-K9
02-18-2013 11:51 AM
Your combination of PI (are you sure it's 2.1? not 1.2?), WLC and MSE is not supported.
You may want to have a look at this matrix:
Regards
Stefan
PS: Today PI 1.3 and MSE 7.4 have been released - these support WLC code 7.4
02-18-2013 11:10 PM
Sorry it is 1.2
02-19-2013 05:02 AM
Look at the compatibility matrix that was posted. Your MSE has to match or be at a higher version than the WLC version. That's the issue.
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02-19-2013 08:46 AM
Thanks Scott, upgraded this morning, works a treat.
02-19-2013 09:22 AM
Sound good. Glad to help.
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