Prime Infrastructure Additional Access Point Support

[vancamt76]

I recently purchased the following license: L-PI12-LF-100 to add 100 additional AP licenses to our current appliance. When I tried to apply the new license, I received the following error:

"Unable to add any license without an BASE license"

This system was upgraded from WCS to NCS to Prime Infrastructure and I had previously applied: L-WCS-NCS1-M-K9 and L-NCS-1.0-ADD-K9. I have contacted TAC, but I am not getting anywhere so I was hoping that maybe someone else has run into this problem and can provide a fix.

Here is the version information:

cisconcs# show ver

Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.1.038
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: cisconcs

Version information of installed applications
---------------------------------------------

Cisco Prime Network Control System
------------------------------------------
Version : 1.3.0.20

[Saurav Lodh · Accepted solution]

Due to a bug (CSCue51282) you will not be able to  add newly purchased Prime Infrastructure lifecycle or assurance licenses  until you first apply a Prime Infrastructure base license.

[Richard Atkin · Accepted solution]

Nice find Saurav.

You will not be able to add newly purchased Prime Infrastructure lifecycle or assurance licenses until you first apply a Prime Infrastructure 1.2 base license._ You can order the Prime Infrastructure 1.2 base license at no charge using regular ordering or the product upgrade tool if you have a valid service contract._ For regular ordering, order the top level part number R-PI12-K9 with base option R-PI12-BASE-K9._ When using the product upgrade tool order R-PI12-BASE-K9=.

Sent from Cisco Technical Support iPad App

[vancamt76]

Thank you both for this information. I now have some direction in getting this resolved.