PrimeInfra not showing correct clients info from WLC

[Wireless_Guy]

Hi All,
Its been noticed the PrimeInfra is not showing the correct clients information from WLC when doing a live thsoot. Has anyone noticed this issue before and is there any fix for it ?

Thanks

[Flavio Miranda]

Hi @Wireless_Guy

Try to sync up Prime and WLC and perform audit just to make sure. It is also a good idea stop/start Prime services sometimes.

 But if this is a bug, only through a TAC you can address this.

-If I helped you somehow, please, rate it as useful.-

[Wireless_Guy]

Hi @Flavio Miranda

I'm planning to check the polling confi. However from Cisco PI document it says "If you receive a message that the client does not seem to be connected to any access point, you must reconnect the client and click Refresh."

Administration > Settings > Background Tasks page 
&
Administration > Settings > System Settings > Client and User > Client

https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/3-1-3/user/guide/pi_ug/clientmgmt.pdf

Thanks,

[Flavio Miranda]

I am afraid that it is not that easy. More than once I´ve been connected in some access point and later on tried to find myself on Prime and there was no record.

Unfortunately Prime has lots of problem. 

-If I helped you somehow, please, rate it as useful.-