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Beginner

Trouble archiving an 1602I AP IOS

I have a 1602I AP that I need to reinstall the IOS, as per TAC, to see if it fixes an issue. I have an archived IOS image on our Prime Infrastructure server, but I can't find anyway to download it. I can't apply it directly because the issue is this AP is not able to get an IP address and connect to the WLC. So, I'm trying to get a copy from a working 1602I , save it to a tftp server, then copy to the broken AP. My problem at this point is that there is no Archive command on the AP I am trying to get it from. Doesn't matter if I am in Privileged Mode or not.  I'm pretty sure Copy only moves configurations, not the IOS .tar file.  I do not see the proper image in the Cisco download section and I'm not sure if I have the rights to get it. 

 

Point me in the right direction. 

 

 

7 REPLIES
Hall of Fame Guru

Re: Trouble archiving an 1602I AP IOS

If you've got access to TAC support, why not download the IOS from the Cisco website?

Beginner

Re: Trouble archiving an 1602I AP IOS

Because I don't see the proper image in the list I am provided. 

 

 

Hall of Fame Guru

Re: Trouble archiving an 1602I AP IOS


@JohnW63 wrote:

Because I don't see the proper image in the list I am provided.  


Any why didn't the TAC engineer publish the specific version they recommended?  Please ask them to publish the image for you.

Beginner

Re: Trouble archiving an 1602I AP IOS

There has not been any TAC engineer involved other than telling me to try this step before they would issue an RMA. I should be able to backup and install IOS images without calling TAC.  I just went to the download area and looked.  I thought that I could get the answer I needed here. It seems like a rather simple, fundamental, step to take in troubleshooting an AP or a switch. 

 

 

Beginner

Re: Trouble archiving an 1602I AP IOS

To add some info...
A working 1602I shows this as the IOS file in flash:
ap1g2-k9w8-mx.153-3.JD3

The non working one shows this:
ap1g2-k9w8-mx.v153_80mr_esc.201505080412

Looks like it has been renamed and has a date and time appended to it.

Hall of Fame Guru

Re: Trouble archiving an 1602I AP IOS


@JohnW63 wrote:
ap1g2-k9w8-mx.v153_80mr_esc.201505080412

The filename tells me this AP is running an Engineering release IOS.  The TAC agent should be able to publish, upon request, this special version to you.

Beginner

Re: Trouble archiving an 1602I AP IOS

We certainly don't need a special release, as all the rest , as far as I know, are running the other version.  The version in the software downloads is .JF1 so it doesn't exactly match what the others have. Since they are all controlled by our WLC , I am hesitant to upgrade one beyond what the controllers know about. 

 

 

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