cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
409
Views
0
Helpful
2
Replies
Highlighted
Beginner

Unable to generate heatmap on WCS

Hi,

I have a WCS server running the version 6.0.170.0. I have already added few WLCs running the version 7.0  to this WCS. It is working fine. And now I have added two new controllers running the version 7.0.98.0 to the existing WCS server. When i add the floor layouts to the WCS and position the access points from the new controllers, the heat map is not generated automatically. Please let me know what could be the possible reasons for this?

2 REPLIES 2
Highlighted

Re: Unable to generate heatmap on WCS

Your WCS should ALWAYS be higher then your WLC code... ALWAYS... I could suggest upgrading WCS. If you call TAC, the first thing they will say is upgrade it ... I know ... I had a similar issue recently.

"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
___________________________________________________________
Highlighted
Rising star

Unable to generate heatmap on WCS

Hi Abinaya,

Please mark the Question as Answered, if the provided information by George is correct and it helped. By doing that others can take benefit as well.

Thanks,

Vinay Sharma

Community Manager – Wireless

Thanks & Regards
CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey