03-08-2013 01:11 PM - edited 07-03-2021 11:42 PM
Our WCS server (Ver. 7.0.172.0) has been working flawlessly for two years, all of a sudden it stopped working, when I try to restart it I get:
Starting WCS Server
java.lang.NullPointerException
at com.cisco.server.services.PersistenceService.beginTransaction(Unknown Source)
at com.cisco.server.services.PersistenceService.getPreference(Unknown Source)
at com.cisco.server.util.WCSPreferences.getpreference(Unknown Source)
at com.cisco.server.services.EventService.<init>(Unknown Source)
at com.cisco.server.services.EventService.createInstance(Unknown Source)
at com.cisco.server.startup.NmsServer.initialize(Unknown Source)
at com.cisco.packaging.NMSMain.runMain(Unknown Source)
at com.cisco.packaging.NMSMain.main(Unknown Source)
Error during server initialization
Failed to start WCS server. Check launchout.txt for details.
The Launchout.txt file reads
Checking for Port 21 availability... OK
Checking for Port 8456 availability... OK
Checking for Port 8457 availability... OK
Checking for Port 1299 availability... OK
Checking for local Port 1299 availability... OK
Checking for Port 6789 availability... OK
Checking for local Port 6789 availability... OK
Checking for UDP Port 69 availability... OK
Checking for Port 8005 availability... OK
Checking for UDP Port 162 availability... OK
Checking for Port 8009 availability... OK
Starting RMI registry on port 1299
Registry started.
Key entry exists; Update Apache config from Keystore
Configuring Apache server for key
DB is already started
Starting NMS Server...
Shutting down Apache server ...
Apache server successfully shutdown.
Leaving database server running.
Any suggestions on how to fix the problem?/
Thanks in advance for your help
Manuelp
03-08-2013 02:33 PM
https://supportforums.cisco.com/message/3405560#3405560
Try searching for "WCS not starting".
03-09-2013 12:16 AM
Try stopping the WCS. reload the host machine. Try start the WCS manually.
HTH
Amjad
Rating useful replies is more useful than saying "Thank you"
03-10-2013 05:54 AM
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr97951
The Bug you are running is
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