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Beginner

WCS not starting

Our WCS server  (Ver. 7.0.172.0) has been working flawlessly for two years, all of a sudden it stopped working, when I try to restart it I get:

Starting WCS Server

java.lang.NullPointerException

at com.cisco.server.services.PersistenceService.beginTransaction(Unknown Source)

at com.cisco.server.services.PersistenceService.getPreference(Unknown Source)

at com.cisco.server.util.WCSPreferences.getpreference(Unknown Source)

at com.cisco.server.services.EventService.<init>(Unknown Source)

at com.cisco.server.services.EventService.createInstance(Unknown Source)

at com.cisco.server.startup.NmsServer.initialize(Unknown Source)

at com.cisco.packaging.NMSMain.runMain(Unknown Source)

at com.cisco.packaging.NMSMain.main(Unknown Source)

Error during server initialization

Failed to start WCS server.  Check launchout.txt for details.

The Launchout.txt file reads

Checking for Port 21 availability... OK
Checking for Port 8456 availability... OK
Checking for Port 8457 availability... OK
Checking for Port 1299 availability... OK
Checking for local Port 1299 availability... OK
Checking for Port 6789 availability... OK
Checking for local Port 6789 availability... OK
Checking for UDP Port 69 availability... OK
Checking for Port 8005 availability... OK
Checking for UDP Port 162 availability... OK
Checking for Port 8009 availability... OK
Starting RMI registry on port 1299
Registry started.
Key entry exists; Update Apache config from Keystore
Configuring Apache server for key
DB is already started
Starting NMS Server...
Shutting down Apache server ...
Apache server successfully shutdown.
Leaving database server running.

Any suggestions on how to fix the problem?/

Thanks in advance for your help

Manuelp

Everyone's tags (3)
3 REPLIES 3
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Beginner

WCS not starting

https://supportforums.cisco.com/message/3405560#3405560

Try searching for "WCS not starting".

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WCS not starting

Try stopping the WCS. reload the host machine. Try start the WCS manually.

HTH

Amjad

Rating useful replies is more useful than saying "Thank you"

Rating useful replies is more useful than saying "Thank you"
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Cisco Employee

Re: WCS not starting

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr97951

The Bug you are running is

CSCtr97951

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