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Wireless IP Phone 7925 reset

saleem pc
Level 1
Level 1

Hello,

 

Our wireless IP Phones are keep re-registering when ever we are moving from one AP coverage to other. There is no call drop/call quality issue while we are on active call and walk across the building moving from one ap to other, but ip phone un register and re-register once call end. we have signal strength above -67.

 

The access points are working only 5GHz radio, The 2.4 GHz network (802.11b/g) is disabled from controller.

 

 

Cisco WLC 8510 Software 8.3.133

Access Point : 3702i-E

CUCM 11.5.1.10000-6

Cisco Wireless IP Phone 7925G-EX

 

Appreciate a guidance to the fine tuning the issue

 

3 Replies 3

Leo Laohoo
Hall of Fame
Hall of Fame
What firmware is the phone running on?

App load ID: CP7925G-1.2.8.4.LOADS

WLAN Driver ID: 1.0.0.55

WLANFirmware ID: 4.4.6.1.1


@saleem pc wrote:

App load ID: CP7925G-1.2.8.4.LOADS

 


Whao!  1.2(8)????   Wow!  That's super-duper OLD.  

Upgrade the firmware.  The roaming of the phone didn't improve until 1.3(4) (and later).  So upgrade to the latest version.

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