WLC 5508 running 7.4.110.0 unable to tftp upload config from controller

rick505d3 · ‎06-01-2014

Hi,

Two WLC 5508 running identical code version. One is 50 license Primary, the second is HA. Identical config on both. HA WLC can upload its config to the TFTP or FTP server but Primary cannot. The operation fails for both CLI and GUI and for different protocols i.e. TFTP, FTP.

##################
#### Primary Controller

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.4.110.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.95.16
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... PRODWC7309
System Location.................................. 
System Contact................................... 
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 10.1.30.210
Last Reset....................................... Power on reset
System Up Time................................... 18 days 18 hrs 51 mins 35 secs
System Timezone Location......................... (GMT+10:00) Sydney, Melbourne, Canberra
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... AU  - Australia
Operating Environment............................ Commercial (0 to 40 C)

--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +34 C
External Temperature............................. +17 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 8
Number of Active Clients......................... 138

Memory Current Usage............................. Unknown
Memory Average Usage............................. Unknown
CPU Current Usage................................ Unknown
CPU Average Usage................................ Unknown

Burned-in MAC Address............................ 3C:08:F6:CA:52:20
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 50



(Cisco Controller) >debug transfer trace enable
(Cisco Controller) >transfer upload start 

Mode............................................. TFTP  
TFTP Server IP................................... 10.1.22.2
TFTP Path........................................ /
TFTP Filename.................................... PRODWC7309-tmp.cfg
Data Type........................................ Config File 
Encryption....................................... Disabled

                                                          **************************************************
                                                                                                            ***  WARNING: Config File Encryption Disabled  ***
                                                                                                                                                              **************************************************


Are you sure you want to start? (y/N) Y
*TransferTask: Jun 02 10:41:15.183: Memory overcommit policy changed from 0 to 1

*TransferTask: Jun 02 10:41:15.183: RESULT_STRING: TFTP Config transfer starting.


TFTP Config transfer starting.
*TransferTask: Jun 02 10:41:15.183: RESULT_CODE:1

*TransferTask: Jun 02 10:41:24.309: Locking tftp semaphore, pHost=10.1.22.2 pFilename=/PRODWC7309-tmp.cfg

*TransferTask: Jun 02 10:41:24.393: Semaphore locked, now unlocking, pHost=10.1.22.2 pFilename=/PRODWC7309-tmp.cfg

*TransferTask: Jun 02 10:41:24.393: Semaphore successfully unlocked, pHost=10.1.22.2 pFilename=/PRODWC7309-tmp.cfg

*TransferTask: Jun 02 10:41:24.394: tftp rc=-1, pHost=10.1.22.2 pFilename=/PRODWC7309-tmp.cfg
                                                                                                 pLocalFilename=/mnt/application/xml/clis/clifile

*TransferTask: Jun 02 10:41:24.394: RESULT_STRING: % Error: Config file transfer failed - Unknown error - refer to log

*TransferTask: Jun 02 10:41:24.394: RESULT_CODE:12

*TransferTask: Jun 02 10:41:24.394: Memory overcommit policy restored from 1 to 0


% Error: Config file transfer failed - Unknown error - refer to log

(Cisco Controller) >show logging
*TransferTask: Jun 02 10:41:24.393: #UPDATE-3-FILE_OPEN_FAIL: updcode.c:4579 Failed to open file /mnt/application/xml/clis/clifile.
*sshpmReceiveTask: Jun 02 10:41:24.315: #OSAPI-3-MUTEX_FREE_INFO: osapi_sem.c:1087 Sema 0x2b32def8 time=142 ulk=1621944 lk=1621802 Locker(sshpmReceiveTask sshpmrecv.c:1662 pc=0x10b07938) unLocker(sshpmReceiveTask sshpmReceiveTaskEntry:1647 pc=0x10b07938)
-Traceback:  0x10af9500 0x1072517c 0x10b07938 0x12020250 0x12080bfc
*TransferTask: Jun 02 10:39:01.789: #UPDATE-3-FILE_OPEN_FAIL: updcode.c:4579 Failed to open file /mnt/application/xml/clis/clifile.
*sshpmReceiveTask: Jun 02 10:39:01.713: #OSAPI-3-MUTEX_FREE_INFO: osapi_sem.c:1087 Sema 0x2b32def8 time=5598 ulk=1621801 lk=1616203 Locker(sshpmReceiveTask sshpmrecv.c:1662 pc=0x10b07938) unLocker(sshpmReceiveTask sshpmReceiveTaskEntry:1647 pc=0x10b07938)
-Traceback:  0x10af9500 0x1072517c 0x10b07938 0x12020250 0x12080bfc






##################
#### HA Controller

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.4.110.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.95.16
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... PRODWC7310
System Location.................................. 
System Contact................................... 
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 10.1.31.210
Last Reset....................................... Software reset
System Up Time................................... 18 days 19 hrs 1 mins 27 secs
System Timezone Location......................... (GMT+10:00) Sydney, Melbourne, Canberra
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... AU  - Australia
Operating Environment............................ Commercial (0 to 40 C)

--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +34 C
External Temperature............................. +17 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 4
Number of Active Clients......................... 0

Memory Current Usage............................. Unknown
Memory Average Usage............................. Unknown
CPU Current Usage................................ Unknown
CPU Average Usage................................ Unknown

Burned-in MAC Address............................ 3C:08:F6:CA:53:C0
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 500



(Cisco Controller) >debug transfer trace enable
(Cisco Controller) >transfer upload start 

Mode............................................. FTP   
FTP Server IP.................................... 10.1.22.2
FTP Server Port.................................. 21
FTP Path......................................... /
FTP Filename..................................... 10_1_31_210_140602_1050.cfg
FTP Username..................................... ftpuser
FTP Password..................................... *********
Data Type........................................ Config File 
Encryption....................................... Disabled

                                                          **************************************************
                                                                                                            ***  WARNING: Config File Encryption Disabled  ***
                                                                                                                                                              **************************************************


Are you sure you want to start? (y/N) y
*TransferTask: Jun 02 10:51:31.278: Memory overcommit policy changed from 0 to 1

*TransferTask: Jun 02 10:51:31.278: RESULT_STRING: FTP Config transfer starting.


FTP Config transfer starting.
*TransferTask: Jun 02 10:51:31.278: RESULT_CODE:1

*TransferTask: Jun 02 10:52:05.468: ftp operation returns 0

*TransferTask: Jun 02 10:52:05.477: RESULT_STRING: File transfer operation completed successfully.

*TransferTask: Jun 02 10:52:05.477: RESULT_CODE:11


File transfer operation completed successfully.

Not upgrading to 7.4.121.0 because of bug CSCuo63103. Have not restarted the controller yet.

Any one else had this issue ? Is there a workaround ?

Thanks,

Rick.

mojocoops · ‎06-02-2014

Hi Rick,

I am running the same code on our 5508's so I'll give it a go.

Also, we ran into the same bug on 7.4.121.0, so reverted to 7.4.110.0. There is now an engineering special release of 7.4.121.0 to fix the bug. I plan on trying it in the next week or so.

Regards,

Stephen.

rick505d3 · ‎06-02-2014

Thanks Stephen, In my deployments of 7.4.110.0 version I have not seen this issue so may be controller reboot will fix it (we do have HA to minimize the impact). I will keep the thread updated with findings and may request TAC for the special release 7.4.121.0 if the still not happy with 7.4.110.0

Rick.

mojocoops · ‎06-02-2014

Hi Rick,

I just tried TFTP and FTP configuration upload from our primary and secondary controllers, all worked fine - similar settings as you (no encryption).

Hopefully a reboot fixes it!

Cheers,

Stephen.

rick505d3 · ‎06-03-2014

Just an update. The reload fixed the TFTP/FTP upload file from controller issue.

Rick.

mojocoops · ‎06-03-2014

Good to hear :)