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Beginner

WLC 9800 DOESN´T CONNECT WITH SOME ANDROID DEVICES

Hello,

 

I have a problem with some android devices, some of them can´t be connected to the wireless network through PSK, they only can connect to one of the SSID's which is using  Web authentication. I have a Catalyst 9800 WLC and 9115 AP.

I hope you can help me.

5 REPLIES 5
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Hall of Fame Master

Re: WLC 9800 DOESN´T CONNECT WITH SOME ANDROID DEVICES

Test with wpa2 and then with wpa3 and see if you still have the issue. You can also search the forum as I know others have been asking the same question.
-Scott
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Beginner

Re: WLC 9800 DOESN´T CONNECT WITH SOME ANDROID DEVICES

Thanks for your help, I will test.

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VIP Advocate

Re: WLC 9800 DOESN´T CONNECT WITH SOME ANDROID DEVICES

What software release is running on the WLC?
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Beginner

Re: WLC 9800 DOESN´T CONNECT WITH SOME ANDROID DEVICES

Hello,

 

WLC is running Version 16.12.1, RELEASE SOFTWARE

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Hall of Fame Master

Re: WLC 9800 DOESN´T CONNECT WITH SOME ANDROID DEVICES

Why don't you try another code version? You mentioned some, not all, so its kind of hard to say what will fix it. My suggestion is to upgrade to a few different and see if that fixes it or not. If not, open a tac cas and see what they say.... I'm assuming these Android devices are new not old? Do the devices that don't connect, connect fine with an open SSID?
-Scott
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