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WLC module does not respond

endpoint
Level 1
Level 1

Trying to connect to the WLC router module using browser and unable to connect. The browser trying to connect but no responce from the module.

=================

This is the status of the module:

RTR3#service-module integrated-Service-Engine 1/0 status

Service Module is Cisco Integrated-Service-Engine1/0

Service Module supports session via TTY line 67

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco WLAN Controller 7.0.98.0

Running

===========

Module Reset Statistics:

  CLI reset count = 0

  CLI reload count = 2

  Registration request timeout reset count = 0

  Error recovery timeout reset count = 0

  Module registration count = 3

The last IOS initiated event was a cli reload at 08:42:44.116 PDT Thu Aug 11 2011

=================

Ping to the module is fine.

Reloaded module but no changes.

==================

RTR3#service-module integrated-Service-Engine 1/0 session

Trying 10.xx.xx.17, 2067 ...

% Connection timed out; remote host not responding

======================

Could anyone shed some lights on this issue?

I wanted to upgrade WLC IOS using GUI but cannot establish connection. Is there other way tu upgrade IOS on WLC module?

Thanks

11 Replies 11

george.carlisle
Level 1
Level 1

You must configure an IP address and default gateway in the Integrated Services Module.

At exec prompt do this:

interface service-engine1/0
   ip address 10.0.0.30 255.255.255.0

 ip default-gateway 10.0.0.20

exit

exit

write mem

Now I have a question for you. What is the default login for this module? The docs say admin, password default but I cannot get past the login prompt.

I've reset this thing twice already.

http://www.cisco.com/en/US/docs/app_ntwk_services/waas/waas/v403/module/configuration/guide/wsnmecfg.html#wp39756

The IPs are pingable; i can ping ip of the wlc module no issue there. I was able to access it using gui few days ago with no issues and now i cannot. I dont even get to the WLC gui login prompt.

you need a default route. Just key the default-gateway info and run the status command again.

Sorry, where to enter default route?

Follow the instructions look above.

this will get you there the commands are above:

router, en

password: ***

router# config t

interface...use my commands above.

Hi George,

thanks for you prompt responce but i think we are not understand each other here. maybe it is my bad but here are facts:

1. i can ping router' ip address

2. i can ping wlc module' ip address

3. i cannot open wlc gui, it says Connecting.....

So, my default route does work well..

Any other suggestions?

I have no suggestions for you.

Can you telnet or SSH to the WLC's management IP address?

Yes, i can ssh into module

I tryied to use gui using different PC but no luck.

I'm an idi0t. 

By default HTTP is disabled on a WLC.

Can you try HTTPS?

the https is also hanging.

In IE, Waiting for x.x.x.x......

In Mozilla: Got the "Add security exception" in Mozilla and
checking Information, Attempting to identify the site...

It sits at this point for forewer..

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