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2830 PTZ won't function for some in SASD

jwood.ok
Level 1
Level 1

Hey all,

I have a limited number of old 2830 PTZ's.  Here a few months back, I upgraded them to firmware 2.12.0-16.  After that point, it appears that some of them are not responsive to PTZ control in SASD.  I upgraded one of the to 2.12.1-1 here recently to see if that fixed anything, but it didn't.

 

The odd thing is, the trouble seems to happen more often than not to our security guards that use one computer rather than to a couple of the rest of us.  We've messed around with it so much that I can't remember if we figured out that it's tied to the computer or the username.  I know it's an older camera, but this was odd enough I thought I would ask if anyone had suggestions.We are running VSOM 7.12.1.

 

 

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