4500 HD Camera Live View Feed Freezing

[Kim Armstead]

Seven HD cameras at an installation with 28 total cameras are streaming intermittently.  Log entries report the channel starts streaming then reports that the channel stops streaming only seconds later.  The other 21 cameras are 2600 SD cameras, and there are no problem with the live views from those cameras.

I read the post about the 4300 with a similar problem, but noticed that the question wasn't ever answered. 

Any assistance you could offer would be greatly appreciated.

ka

[Scott Olsen]

Are these 4500 or 4500E cameras, and what firmware version are they currently operating at?

Also, could you post the relevant sections of the IMS log?

[Kim Armstead]

These are 4500 cameras.  The current firmware is 2.4.1-271.

I used Wordpad to create the attached file.  It seems to lock up in Word. 

Thanks.

ka

[Kim Armstead]

Scott, I attached the camera log.  What is the IMS log and where would I locate it??

Thanks.

ka

[Nicholas Hood]

Kim,

If you go to your VSOM's management page (the url for us is http://servername.doman.edu/vsmc.html) and on the left you will see System Log. Click that, log in and you will be given a drop down list of logs, one of which is the ims.log. select options and click view.

-Nick