Cisco 2900 PTZ - no zoom (CIVS-IPC-2930)

[Mike Brown]

Hello all,

I've got a Cisco 2900 PTZ.  Through VSOM I can pan/tilt but I have no zoom capibility.

On the camera configuration I have the camera type set to:  Cisco 2900 Series IP Camera

To compound the issue... I can not access the web interface of the camera. Nor can I SSH to the camera.

I think a factory reset is my best option.  However the user guide only gives instructions for resetting the camera through the web interface...

Does anyone know if I will find a reset button on the interrior of the camera?  (Before I setup a very tall ladder)

Any other troubleshooting ideas?

Thanks!

-Mike

[Sergey Muravjev]

Hi,

I had a similar problem, but I solved it with the new firmware. Firmware can updated from VSM Server.

[Mike Brown]

Thanks for the idea Muravjev!

I can now sucessfully zoom through VSOM.

I am still unable to access the web interface of the camera directly...  However this isn't as critical now.  If anyone has a suggestion I'd appreciate it.

Thanks,

-Mike

[ahmadibech]

Hi,

Check the PTZ enable or not on vsom , you have joystick for this camera?

BR

[Mike Brown]

Thanks ahmadibech -

However Muravjev's suggestion to upgrade the firmware already resolved the problem.

This issue is resolved.