login issue on Cisco ISA550-K9 V01

[duryodhanmahapatra5]

Hi I am using Cisco ISA550-K9 V01 router, in a days 3 or 4 times i am able to login properly..after that i not able login access this device(device user name and password wrong) message is coming. After restarting 3 or 4 time it will work fine, again we are facing same issue.

Thanks,

Regards

Duryodhan

[mdobiac]

Hello duryodhanmahapatra5,

I am sorry you are experiencing this issue.  First thing to check is the ISA on the latest firmware?  Current is 1.2.22 located here:  https://software.cisco.com/download/release.html?mdfid=283875260&softwareid=282728525&release=1.2.22&relind=AVAILABLE&rellifecycle=&reltype=latest

Worst case get a back up of the configuration and do a factory default and do a manual reconfiguration of the ISA to see if that will clear out any errors internally on the ISA.

I do have a question, what browser/s are you experiencing this in?  Also what Operating System are you running on your PC?

Hope this helps,

Michael D.

If this post is helpful please rate or mark as correct.

[duryodhanmahapatra5]

Windows 8.1 OS and Google crome i am using.

[mdobiac]

Hello duryodhanmahapatra5,

Thank you for the update.  Do you experience the same issue in another browser, Firefox or IE10/11 in compatibility view for IE?

As a curiosity question do you experience this on a WIN 7 OS if you have available?

Regards,

Michael D.

If this post is helpful please rate or mark as correct.

[duryodhanmahapatra5]

Hi Michael, 

same problem is happening on Windows 7 OS also.

[mdobiac]

Hello duryodhanmahapatra5,

Thank you for the update, also to follow up have you checked on the following:  

Check is the ISA on the latest firmware?  Current is 1.2.22 located here:  https://software.cisco.com/download/release.html?mdfid=283875260&softwareid=282728525&release=1.2.22&relind=AVAILABLE&rellifecycle=&reltype=latest

Back up the configuration, factory default and manually reconfigure the ISA.

Thank you,

Michael D.

If this post is helpful please rate or mark as correct.

[duryodhanmahapatra5]

Hi Michael D,

Thank you for the update, the problem is happening in New version:1.2.22 .

Now mine Current version:1.2.20, It is working fine no issue. 

Thank you,

Duryodhan.