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Ask the Expert- SD-WAN

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Media server reported the error Failed to get VideoEncoderConfigurations from the device

I have VSOM 7.10 and i have to add camera Huwawi Model IPC6325-WD-VRZ ,

but when i added the server show me the error message  

 

" Media server reported the error Failed to get VideoEncoderConfigurations from the device "

and camera type is network ip camera 

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Re: Media server reported the error Failed to get VideoEncoderConfigurations from the device

Are you following the VSOM reference documentation regarding how to add a new Onvif camera model?  If so, it's possible that the camera isn't speaking quite the same Onvif "standard" that VSM is... which I always seem to run into as well.

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
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