Problem upgrading 2500 series cameras from VSMC

[ainsley.blackstock]

Does anyone have issues upgrading the 2500 series cameras from the VSMC? Upgrading the 4500s performs seamlesly but I am getting the following message when try to upgrade the 2500s.

2011-03-25 10:06:12.705  Starting upgrade for 1 cameras.
2011-03-25 10:06:12.705  Current status 2 (Preparing for upgrade).
2011-03-25 10:06:12.705  Camera 192.168.37.51 - Added to update queue.
2011-03-25 10:06:12.706  Current status 3 (Loading upgrade file).
2011-03-25 10:06:12.854  Read 33554432 byte upgrade file (/usr/BWhttpd/root/htdocs/uploads/Ouvrir-V2.1.7R00.bin).
2011-03-25 10:06:12.854  Current status 4 (Successfully loaded upgrade file).
2011-03-25 10:06:12.854  Current status 9 (Installing upgrade file on cameras).
2011-03-25 10:06:12.854  Camera 192.168.37.51 - Upgrade started.
2011-03-25 10:06:33.811  Camera 192.168.37.51 - Uploading firmware to camera.
2011-03-25 10:07:48.894  Camera 192.168.37.51 - ERROR: Upgrade failed.
2011-03-25 10:07:48.894  Current status 11 (Camera firmware upgrade process ended).
2011-03-25 10:07:48.894  Exit status 12 (Failed to upload firmware to camera).

Status summary:
Current status code: 11 (Camera firmware upgrade process ended)
Current exit code: 12 (Failed to upload firmware to camera)
Total cameras in upgrade: 1
Completed cameras in upgrade: 0
Failed cameras in upgrade: 1
Remaining cameras: 0

ERROR: Upgrade finished without upgrading any cameras

[mcwalter]

What firmware version are the 2500s on now?

[ainsley.blackstock]

2.1.6.

[mcwalter]

D'oh! It should work then. Let's see what the mothership comes back with.

[Sean Merrow · Accepted solution]

Mothership says:

Do not extract the image.  Simply use the CIVS-IPC-2XXX-V2.1.7.bin.gz file that you downloaded from Cisco.com to perform the upgrade.

2011-03-25 18:10:23.788  Starting upgrade for 1 cameras.
2011-03-25 18:10:23.788  Current status 2 (Preparing for upgrade).
2011-03-25 18:10:23.789  Camera 10.114.1.4 - Added to update queue.
2011-03-25 18:10:23.789  Current status 3 (Loading upgrade file).
2011-03-25 18:10:23.801  Read 10462459 byte upgrade file (/usr/BWhttpd/root/htdocs/uploads/CIVS-IPC-2XXX-V2.1.7.bin.gz).
2011-03-25 18:10:23.802  Current status 4 (Successfully loaded upgrade file).
2011-03-25 18:10:23.802  Current status 9 (Installing upgrade file on cameras).
2011-03-25 18:10:23.803  Camera 10.114.1.4 - Upgrade started.
2011-03-25 18:10:44.698  Camera 10.114.1.4 - Uploading firmware to camera.
2011-03-25 18:11:31.571  Camera 10.114.1.4 - Uploading firmware to camera successful.
2011-03-25 18:12:01.573  Camera 10.114.1.4 - Waiting for the camera to come online
2011-03-25 18:17:47.257  Camera 10.114.1.4 - Upgrade completed successfully (new version: 2.1.7).
2011-03-25 18:17:47.259  Current status 11 (Camera firmware upgrade process ended).
2011-03-25 18:17:47.259  Exit status 0 (Camera firmware upgrade ended without any fatal errors).

Status summary:
    Current status code: 11 (Camera firmware upgrade process ended)
    Current exit code: 0 (Camera firmware upgrade ended without any fatal errors)
    Total cameras in upgrade: 1
    Completed cameras in upgrade: 1
    Failed cameras in upgrade: 0
    Remaining cameras: 0

    Upgrade completed successfully

If this resolves your issue, please mark the question as answered.

Thank you,

Sean

[ainsley.blackstock]

Works like a charm. Thank you Sean.

Please see a question a posted under the Mass move of Cameras from one media server to another in VSM 6.2.0 post. I have a question about migrating user accounts between servers not linked via a network.

[jfiranzi]

Hi Ainsley,

I'm glad Sean could resolve your issue.  Please be aware that there are 2 enhancement requests I filed to prevent others from having similar problems with the VSMC camera upgrade process.

CSCti31580 - Require validation for VSMC Camera Firmware Upgrade Image.  (Code the utility to perform a file check at least of the file suffix before attempting the upgrade)

CSCti31614 - VSM 6.3 Install Guide should list .gz as the file type for camera fw upgrade

Please pass the word.  I know it's a bit confusing since upgrading the 25xx series cameras through their web interface requires using the extracted .bin, while the VSMC upgrade utility uses the compressed .gz file (which contains the .bin)

Thanks,

Jim

[ainsley.blackstock]

Thanks for the follow up Jim. I'll pass it on.