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Cisco Employee

Unable to add CIVS-2500W in VSM7

Hello All,

I am unable to add the CIVS-IPC-2500W to our new VSM7.It gives the following error:

Operation failed: Failed to verify camera 10.104.22.130. Please check IP address or login credential or model.

I have verified the credentials and they are correct. I am able to ping the camera's IP from VSM.

Please assist.

Regards,

Jayant

Everyone's tags (2)
4 REPLIES 4

Unable to add CIVS-2500W in VSM7

Hi!

Is vsm7 out in the release?

Cisco Employee

Re: Unable to add CIVS-2500W in VSM7

Yes... Its available on Cisco's website.

Cisco Employee

Re: Unable to add CIVS-2500W in VSM7

Any Inputs, Team?

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Cisco Employee

Re: Unable to add CIVS-2500W in VSM7

An Update:

The issue has been fixed. It was the firmware causing this issue.

We were running V2.4.0-10 earlier .We deleted the IP Camera and upgraded the firmware to the latest V2.5.0-9 and added the camera back. It worked fine.

Cheers,

Jayant