I am unable to add the CIVS-IPC-2500W to our new VSM7.It gives the following error:
Operation failed: Failed to verify camera 10.104.22.130. Please check IP address or login credential or model.
I have verified the credentials and they are correct. I am able to ping the camera's IP from VSM.
The issue has been fixed. It was the firmware causing this issue.
We were running V2.4.0-10 earlier .We deleted the IP Camera and upgraded the firmware to the latest V2.5.0-9 and added the camera back. It worked fine.