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Upgrading Firmware from VSM 7.2.1

Nicholas Hood

Hi folks, I have an odd issue here that perhaps you might have ran into. So we just upgraded from VSM 7.0 to 7.2.1 and I thought it would be a good time to start firmware upgrades to cameras to the latest version (2.5.2-2) to prepare for 7.5. I decided to start with the 2500's and go up in model number. I uploaded the current firmware release to the server and then sorted by version. For a test, I just chose one camera on the list. Selected it, and proceeded to upgrade. Once done, I directly logged into the camera to check its FM version, it still said it was on the older version. (2.5.1-1) I went back to the server and checked the job logs and it had upgraded a totally different camera then the one I had selected. As I started digging deeper I noticed that the VSM server is not reflecting the FM version that is actually on the camera, such as 2.5.2 is on the camera but VSM is saying it has 2.5.0-9 and such.

Have any of you seen this? is there a way to do a firmware version refresh on the server to get current versions synced? Why would I choose a camera to upgrade but it did a completely different camera?

Thanks in advance!


3 Replies 3

Scott Olsen
Frequent Contributor
Frequent Contributor

Hi Nicholas,

I would certainly recommend opening a TAC case.  This sounds like some type of VSOM database issue to me... at least that's what my gut is telling me.

I don't have a large enough lab environment currently to test this out myself... otherwise I would.

Best of luck!

Scott Olsen
Solutions Specialist
Bulletproof Solutions Inc.

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web:

Thanks Scott, I will do that. I am noticing some other oddities as well so better get it checked out. I will report back if I find something out.


Branden Varney
Cisco Employee
Cisco Employee

Hi Nick,

   I know we have closed your case already, but I have found a bug to accompany this issue.

It also has a similar workaround as you found on your own.

Do not click the column headers to sort the list of cameras in the Bulk Action tool. Instead use the filters on the left side of the screen to get a smaller list of cameras and then select the cameras to update without sorting the columns. For example, filter the cameras by Media Server, Camera Model, Location or Camera template.

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