VSM 7 MPclient Error

[Earl Granger IV]

Guys I am unable to view anything in VSOM 7.  I am trying to view video on Windows Server 2008 R2 and when I try to view video I get a

"MPClientXML view description pointer is null in updateView" error.  I am trying to view video in PSOM, but if I cant view the video on VSM 7 then I cant view in PSOM.  Someone please advise.

Thanks,

Earl

[Scott Olsen]

I don't believe Windows Server is supported.  I'll have to check the release notes however... :-S

[Scott Olsen]

Yes,  Windows 7 is required for both the IE web client and 64bit Win7 specifically for any SASD clients:

http://www.cisco.com/en/US/docs/security/physical_security/video_surveillance/network/vsm/7_0/admin_guide/vsm_7_0_vsom.pdf

"

A PC or laptop with the following:

•

Windows 7 (32-bit or 64-bit)

•

Minimum resolution of 1280x1024

•

You must log in with a standard Windows 7 user a

ccount. Logging in with a Guest account can prevent

video streaming and result in an error to be disp

layed in the video pane: “Cannot create RTSP connection

to server. Check network connect

ion and server health status.”

See the

Cisco Video Surveillance Monitoring Workst

ation Performance Ba

seline Specification

for the

complete baseline performance specifications

for a video surveillance

monitoring workstation.

"