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VSOM 6.3.2 Dual 1 stream not available yet Dual 2 stream is

Have several cameras 2900 and 4500 that you can ping and view the camera via the direct web page but in VSOM only the Dual 2 stream is viewable and the Dual 1 stream (Primary and stream that is being Archived) it just shows as an endpoint error and no preview available.

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