VSOM error installing camera

[atepedino]

Hi,

   I am getting this error in VSOM 7.6 when I try and add a camera. The problem did not start until I first tried to delete a camera that seems stuck 

on the main camera screen. Can some help with this database error?

Thanks Allan

Video Surveillance Operations Manager

The following error occured while verifying the device. System error: Server error. Cause org.hibernate.ObjectNotFoundException No row with the given identifier exists: [com.cisco.psbu.common.framework.model.db.NtpConfigBean#09f3fb27-4544-4744-ab7f-daa63edb478a]

[dbarron01]

Hello,

i had a similar issue before and wondering if this might work for you...have you tried blacklisting the camera on the server.  once blacklisted you can go to the list and select the action you want to perform.  it wont let you for some reason remove or have another camera override it until this is done. 

hope this helps

[JamesDodd1]

i'm getting this same error, and the blacklist solution didn't work, it simply popped the same error again.  VSM 7.8.0  about to call TAC, wondering if you found a solution?