ACS 5.8.1 GUI lock out

[Douglas Bradfield]

Recently upgraded all 4 of our ACS appliances 5.8.1 and patches. All four stopped allowing access to the GUI around the same time. Users are still able to authenicate and i can access the CLI. Thoughts?

[zalkurdi]

Hello Douglas,

It may be that the Management services is not running or unresponsive after the upgrade. If you run the command "show application status acs" command, what is the output? Also, use the "show disk" command to check the disk utilization status.

If you see the management service not running, try to restart the services on the node or reboot the box.

If you are still facing issues, then you might need TAC assistane to go through the logs or access the root.

Hope this helps.

Regards,

Zaid Kurdi

[Douglas Bradfield]

 ACS# sh application status acs

ACS role: PRIMARY

Process 'database'                running
Process 'management'          running
Process 'runtime'                   running
Process 'adclient'                  running
Process 'ntpd'                      running

ACS

# show disk

disk repository: 1% used (181072 of 65539868)

Internal filesystems:
/ : 7% used ( 464260 of 8063408)
/dev/shm : 0% used ( 0 of 1960280)
/altroot : 4% used ( 34100 of 1032088)
/boot : 40% used ( 37502 of 101086)
/home : 4% used ( 34228 of 1032088)
/opt : 3% used ( 7249308 of 362854908)
/recovery : 4% used ( 34100 of 1032088)
/storedconfig : 2% used ( 17788 of 1004052)
/storeddata : 1% used ( 42900 of 5063712)
/tmp : 1% used ( 51584 of 8063408)
/usr : 10% used ( 729940 of 8063408)
/var : 5% used ( 477192 of 10095152)
  all internal filesystems have sufficient free space