ACS 5.x Backup config

[Rodrigo Gurriti]

Hello

I've been trying to set up my ACS to perform a backup but I'm having some trouble:

I set the repository:

repository tftp
  url tftp://10.40.1.102/

I run the backup:

acsbackup config-ACS repository tftp

Failed to perform ACS backup: File transfer error

show logg

Feb  9 10:48:28 ACS080125 debugd[2904]: [24812]: transfer: cars_xfer_util.c[954] [daemon]: TFTP transfer error: 17664
Feb  9 10:48:28 ACS080125 debugd[2904]: [24812]: backup-restore:backup: br_backup.c[528] [daemon]: backup ACS080125-config-ACS-110209-1048 copy out failed
Feb  9 10:48:28 ACS080125 MSGCAT52105/root: Scheduled backup failed due to internal error. Please check ADE.log for more details.

I do have connectivity to the tftp and to rights to write on the folder and 90MB space.

Thank you in advance !

[jrabinow]

There can be problems with tftp and large file sizes. I recommend to try with ftp

[Rodrigo Gurriti]

jrabinow,

I've tried too but i've got the same error. What is the size of an average backup config? I have about 100MB size available on the ftp or tftp.

Thank you

[seaguirr]

Hello,

What logs do you see on the FTP server? Does the user have write permissions?

Please take a look and reply to us. Also please attach the repository configuration.

[Rodrigo Gurriti]

Here is the config for the repositorie:

repository tftp
  url tftp://10.40.1.102/
repository ftp
  url ftp://192.168.100.1/
  user ftptemp password hash 17737ff3e75e935ce5ad12aeb92ce

My FTP server has no logs about attempts from the ACS

show logg

Feb  9 10:48:28 ACS080125 debugd[2904]: [24812]: transfer: cars_xfer_util.c[954] [daemon]: TFTP transfer error: 17664
Feb  9 10:48:28 ACS080125 debugd[2904]: [24812]: backup-restore:backup: br_backup.c[528] [daemon]: backup ACS080125-config-ACS-110209-1048 copy out failed
Feb  9 10:48:28 ACS080125 MSGCAT52105/root: Scheduled backup failed due to internal error. Please check ADE.log for more details.

Accoding to this log something went wrong on the ACS. Its weird, its a 2 weeks old ACS managing only 2 devices. barely any config in it.

Now how do i check the ADE.log ?

[Rodrigo Gurriti]

Sebastian, jrabinow

any ideas ?

[Jatin Katyal]

Can you try using plain password

acs/admin(config)# username admin password plain password

Also, do you see the repository contents from ACS
show reppository  ftp


Rgds, Jatin

[Rodrigo Gurriti]

Jatin,

The username i set plain but on the show appears with a hash. 

yes I see my repository on show repository  ftp

I think the error is inside the ACS refer to the log above.

[Jatin Katyal]

I think this error mis-leads.

CSCtf53802    Inapproriate error message on ADE.log for scheduled backup- wrong repo

Can you delete the repository from the ACS and create it again? Also, what FTP server are we using?

Rgds, Jatin

[Rodrigo Gurriti]

Jatin,

I've tried a TFTP (solarwinds) and FTP microsoft. I see no logs on them when I try to back up, the ACS does not even try to reach them.

What about the bug CSCtf53802, I tried to look it up but is not permitted. Is there a workaround ?

I'll try deleting the repositories.

[Tiago Antunes]

Hi,

I would recomend opening a TAC case.

BR,

Tiago