ACS Local user account problem

[sdasgupta]

Hi,

I am facing a problem related ACS(RADIUS)user account. The created user can't login after 10-15 days, their account got locked and at the same time I can't delete those user name an d hence again I need to create one more user with some different name.

This is very problemetic for me, any one can help me in this regards.

Sujit

[matt.austin]

Do you have any radius accounting logs, or have you ran any debugs from the device the user is connecting to? Is the user account part of a different Radius group than other users? Any further information you can post to the forum may help greatly.

[sdasgupta]

Hi Matt,

All user's are from different group with unique profile/name. There is no happening of debugging. I have attached the failed attempt logging which are few days back can login properly. Now I can't delete this user or reset their password, rather I have to open a new user with new name again.