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Application server stuck in initializing ise 2.2.0.470

kopur1991
Level 1
Level 1

Hi,

After a reload on my ISE the Application server has been stuck in initializing for 15hours ish.

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 7758
Database Server running 66 PROCESSES
Application Server initializing
Profiler Database running 9334
ISE Indexing Engine running 12289
AD Connector running 15303
M&T Session Database running 9242
M&T Log Collector running 11051
M&T Log Processor running 10963
Certificate Authority Service running 15053
EST Service running 15397
SXP Engine Service disabled
Docker Daemon running 14220
TC-NAC Service disabled
Wifi Setup Helper Container running 14730
Wifi Setup Helper Vault running 42
Wifi Setup Helper MongoDB running 15
Wifi Setup Helper Web Server running 224
Wifi Setup Helper Auth Service running 129
Wifi Setup Helper Main Service running 167
Wifi Setup Helper WLC Service running 207
pxGrid Infrastructure Service disabled
pxGrid Publisher Subscriber Service disabled
pxGrid Connection Manager disabled
pxGrid Controller disabled
PassiveID WMI Service disabled
PassiveID Syslog Service disabled
PassiveID API Service disabled
PassiveID Agent Service disabled
PassiveID Endpoint Service disabled
PassiveID SPAN Service disabled
DHCP Server (dhcpd) disabled
DNS Server (named) disabled

 

I've tried stop application ise / start application ise and also start applciation ise safe with out success.

 

Version :

 

 

Cisco Application Deployment Engine OS Release: 3.0
ADE-OS Build Version: 3.0.2.218
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2014 by Cisco Systems, Inc.
All rights reserved.
Hostname: isrey-ise2


Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
---------------------------------------------
Version : 2.2.0.470
Build Date : Thu Jan 26 02:52:23 2017
Install Date : Thu May 4 10:01:05 2017

Cisco Identity Services Engine Patch
---------------------------------------------
Version : 1
Install Date : Thu May 04 22:41:13 2017

 

Any ideas what the problem is or something i can try to to get it up and running again ? 

 

 

1 Accepted Solution

Accepted Solutions

Jason Kunst
Cisco Employee
Cisco Employee
Please work through the TAC on support troubleshooting

View solution in original post

4 Replies 4

Jason Kunst
Cisco Employee
Cisco Employee
Please work through the TAC on support troubleshooting

coreycomputer
Level 1
Level 1

So i have 2 vms.  I have a Primary and then when I registered the 2nd one for secondary, then the application status got stuck in Initializing.  I am running 2.3.0.298.... did you have figure out a fix.  It kind of just hangs there.  

Other than confirming resources and restarting the server there won't be much else you can do. If that doesn't work then Jason's message above still applies, you will have to contact TAC so they can determine what's causing it to hang.

steved222
Level 1
Level 1

What was your solution please?

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