Dashboard No Longer Showing Events

[Ali]

Dear Community,

Currently running with ISE 2.1

I am getting empty dashboard after restart the appliance.

I am able to see live logs and all other functions are properly working.

After restart I got the below alarm indicating

Alarms: Process Down

Description - ISE Indexing Engine not running

I lost the CLI access, is there any way to troubleshoot (or) verify from GUI.

Any Suggestions/Solutions would be highly appreciated.

[Jatin Katyal]

You seems to be running in this defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva01828/?reffering_site=dumpcr

Do you have a patch 1 on top of ISE 2.1 ? apply the latest one if you can.

Also, Ensure that you have Reverse DNS lookup configured for all Cisco ISE nodes in your distributed deployment in the DNS server(s). Here is a supported doc:

https://www.cisco.com/c/en/us/td/docs/security/ise/2-1/upgrade_guide/b_ise_upgrade_guide_21/b_ise_upgrade_guide_21_chapter_0100.html

[Ali]

Thanks for the reply.
Currently we are running with 2.1 patch 1,3
We have not done any upgrade, we shutdown and restart the device due to UPS issue