First basic thing is to make sure that you have ISE Plus or greater licensing so you can do Profiling.
To answer your question, the Endpoint Profile will usually be blank if the device is not profiled, or "Unknown" if there is not enough data collected by various probes to identify it against the profiling policy database.
Can you post a screenshot of the authentication detail page that shows all of the RADIUS Steps logic and information about the device?
We are happy to share changes to the Cisco Threat Grid support experience! Our customers have spoken, and we have listened! You want a single, streamlined, easy to access tool to open, view, and update your cases across Cisco Services. That tool is Cisco’...
Where can I find out how to integrate my Cisco products with Threat Response?
There are quick start guides and instructional videos to help you get set up with your Cisco products and the Cisco Threat Response platform.
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This guide is intended to show some nifty and powerful use cases that a lot of customers either want or don’t know they want. There are tons of other content out there for specific knobs or capabilities, but this is looking to be a more complete...