Guest user disconnection

[jack samuel]

Dears,

I have configured sponsor guest portal , everything works fine, only the problem is the wireless user get disconnects after some time and also when a apple phone goes sleep, I have disabled the timers in wireless controller ssid but still the same, do I have any timers in ISE guest portal.

thanks

[nspasov]

Do you have the idle-timer disabled as well?

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[jack samuel]

Where I have to look for disabling idle timer, in wireless controller or in ISE ??

thanks

[nspasov]

That is in the WLC > Controller > General > User Idle Timeout (seconds)

I believe the default value is 300.

Thank you for rating helpful posts!

[jack samuel]

Dears,

yes it is 300 seconds but why it is affecting only iPhones and not Samsung smart phones nor windows machines.

also I have enabled session timeout of 1800 sec on advanced settings of SSID.

thanks

[aevans]

Hi Jack,

Have you considered adding an authorization policy rule to look in guest endpoints (assuming this is the endpoint group your guest are placed in when they authenticate) and if so permit access?

This would need to be above your redirect rule.

Consider when doing this the settings for purging accounts.

Ant

[aevans]

Hi Jack,

Have you considered adding an authorization policy rule to look in guest endpoints (assuming this is the endpoint group your guest are placed in when they authenticate) and if so permit access?

This would need to be above your redirect rule.

Consider when doing this the settings for purging accounts.

Ant