ISE 1.2 Device registration problem

[Hu371]

I'm trying to get the device registration to work, but keep getting "Device not supported" or "Unable to obtain the user information".

I cannot seem to find any information on those errors from the manuals.

What are the possible solutions to get it working ? If the device is not supported, does it mean, that the profiling failed or something else ?

ISE 1.2

[Aastha Chaudhary]

Hi Harri,

What kind of authentication are you doing for these users? MAB, Dot1x? Also is this issue seen with all devices, or just a few ( i.e. same type, same vendor...)?

If this is self-registration for guest users, there is a known issue with using Custom Guest Portal. The defect details are given below :

https://tools.cisco.com/bugsearch/bug/CSCui77336/?reffering_site=dumpcr

Therefore if you are using the custom portal, can you instead try with a default portal?

Thanks,

Aastha