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Beginner

ISE 1.2 Device registration problem

I'm trying to get the device registration to work, but keep getting "Device not supported" or "Unable to obtain the user information".

I cannot seem to find any information on those errors from the manuals.

What are the possible solutions to get it working ? If the device is not supported, does it mean, that the profiling failed or something else ?

ISE 1.2

DR_info_error.PNG

DR_noSup.png

1 REPLY 1
Cisco Employee

ISE 1.2 Device registration problem

Hi Harri,

What kind of authentication are you doing for these users? MAB, Dot1x? Also is this issue seen with all devices, or just a few ( i.e. same type, same vendor...)?

If this is self-registration for guest users, there is a known issue with using Custom Guest Portal. The defect details are given below :

https://tools.cisco.com/bugsearch/bug/CSCui77336/?reffering_site=dumpcr

Therefore if you are using the custom portal, can you instead try with a default portal?

Thanks,

Aastha