ISE 2.3 Smart Licensing - Consumption Count 0

[danielbarri]

The consumption count for the Base License stayed in '0' since last Oct 17(see attached).

Clicking the Refresh does not make any change. We have also created a new token on CSSM (smart licensing portal) and registered it on ISE; but it did not help.

What does the value "Released Entitlement" under Compliace mean?

Appreciate any tips on how to troubleshoot and fix it.

[AdamF1]

We face a similar issue with Ise2.2 patch 9. The last time we had the issue we had to de-register licensing and re-register it.

There is also a bug out there that affects 2.2 and 2.3 but rebooting the monitor nodes for us did not resolve the issue.. We are still troubleshooting with tac..

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg03064/?rfs=iqvred

[hslai]

On your question on "Released Entitlement", see 

Solved: Re: Smart Licensing - Compliance is 'Released Entitlement’ - what does this mean? - Cisco Community